---
title: E-Wallet FAQ
slug: en/faq-e-wallet
description: Information about frequently asked questions related to the E-Wallet payment method on the NICEPAY system
image: https://archbee-image-uploads.s3.amazonaws.com/ZHvSjR5ZrsoxwKbJa3xmo/aI_vLkDlxQDIljbW774yB_microsoftteams-image.png
icon: {"faIcon":"fa-solid fa-question"}
docTags: 
createdAt: 2022-11-18T09:48:49.000Z
---

### What is the difference between payment using E-Wallet and QRIS?

Payment with E-Wallet makes Users depend on incoming notifications on the E-Wallet  application to process the payment. Payment with QRIS requires the Users to scan the QR provided by Merchant to make the payment process.

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### Why can transactions using an E-Wallet fails?

1. Transactions reach to expiration time (expired time).
2. The network on the Issuer's side is currently unsupported.
3. Rejected by the Issuer / related Partner.
4. The provider's signal is interrupted while making a transaction.

***

### How do Merchants check transactions that have successfully paid with E-Wallet?

Merchants can view transaction history within a certain period of time through the [Merchant Back Office](docId\:S2zo71iySoasepJteVVN7) at:

- [Transaction Data](docId\:ZrK8Rit_BQHVJTChyi31m) menu to check all transaction data, or
- [Fail Transaction](docId:80bLNXZ5uFOD5tu7Wd7Ea) menu to check the failed transaction data.

***

### Is there a refund process at the Merchant Back Office for payments with an E-Wallet?

[Merchant Back Office](docId\:S2zo71iySoasepJteVVN7) NICEPAY provides a refund process for payments with an E-Wallet.

Please visit [Transaction Data](docId\:ZrK8Rit_BQHVJTChyi31m) page for further information.

***

### How do I process a refund on an e-Wallet?

Please visit the [E-Wallet Transaction Settlement](docId:7y1zpuCoLn2Y6YnrNxQ93) page for further information.

***

### Why hasn't the Customer received a refund?

The NICEPAY refund service time follows the service time that has been determined by the Partner ([E-Wallet Transaction Settlement](docId:7y1zpuCoLn2Y6YnrNxQ93)). If the Customer still hasn't received a refund after the determined time, please contact the relevant Partner.

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### Why can the refund process fail?

- Refund submission rejects by the Partner.
- Refund submission doesn't appropriate with the Merchant's terms.

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### What is meant by Settlement?

Settlement is the process of recording a transaction & transferring transaction funds from a financial institution (Bank or NICEPAY) to an individual or company which in this case will be referred to as a Merchant.

Please visit the [Settlement Process](docId:33usiNprk5SROj2thCtpA) page for further information.

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### How long does it take to carry out the E-Wallet Settlement process?

H+3 on weekdays.

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### How do Merchants process E-Wallet refunds through the Merchant Back Office?

**
**

Merchants can help carry out the refund process by following the guidelines on the [Transaction Data](docId\:ZrK8Rit_BQHVJTChyi31m) page.

***

### What is the difference between `callBackUrl` and `dbProcessUrl` ?

- `callBackUrl`: contains a link to return to the Merchant page, successful or failed transaction information.
- `dbProcessUrl`: contains the destination address to make push notifications from NICEPAY to Merchants.

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### What should Merchants do if they do not receive notifications from NICEPAY?

Merchants can contact the NICEPAY IT team and share detailed information about the transaction for assistance in resending the notification.

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### Is it possible to `hit` payment API from the Backend?

Yes, only for OVO and ShopeePay E-Wallet if it's requested using `returnJson=1`. 

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### Is it possible to add an expiry time to the E-Wallet?

No, the expiry time goes according to the Partner's terms after getting to hit the payment API.