---
title: GPN Transaction Settlement
slug: en/gpn-transaction-settlement
description: Information about GPN transaction settlement
image: https://archbee-image-uploads.s3.amazonaws.com/ZHvSjR5ZrsoxwKbJa3xmo/_f5QQiebpA-_PwyVT7mGo_microsoftteams-image.png
icon: {"faIcon":"fa-solid fa-book"}
docTags: 
createdAt: 2022-09-16T09:01:59.000Z
---

# Settlement 

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The process of completing a transaction between the Merchant and the Bank proceeds after the Customer makes an order payment to the Merchant using a card bearing the GPN logo. This process aims to provide information to the Merchant regarding the income received by bookkeeping, whether the nominal transaction received is similar to the nominal recorded at the Bank.

Sometimes, Merchants experience a Void or Refund process that makes the Settlement process unsuccessful.



# Void

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Transaction cancellation can be submitted if the transaction has made a full payment (full amount) which has been successful and hasn't been through the Settlement process.



# Refund

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Refund is a process of repayment of funds that occurs with the agreement between Customer and Merchant without any dispute between both parties. There are 2 types of Refund, which are:

## Full Refund

Refund of all funds allows Customers to requests a refund for all purchases from the shopping list at the Merchant and accommodates the Merchant to refund the Customer according to the nominal amount submitted.

## Partial Refund

Partial Refunds allows Customers to requests a refund for particular items from the shopping list at the Merchant and accommodates the Merchant to refund the Customer according to the nominal amount submitted.

## Refund Process

![](https://api.archbee.com/api/optimize/ZHvSjR5ZrsoxwKbJa3xmo/x6C7mmpqiHpuXiaVEplGT_nicepay-archbee-payment-proses-refund.png "Refund Proces")

1. The Customer requests a refund application to the Merchant.
2. The Merchant requests a refund application to the NICEPAY.
3. NICEPAY requests a refund to the Acquiring party.
4. The Acquiring party requests a refund to the Issuing party.
5. The Issuing party returns the funds to the Customer.
6. The Issuing party changes the amount to be paid on Merchant Settlement.



# Issuer Bank List

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| **BANK** | **VOID** | **Manual Refund** |
| -------- | -------- | ----------------- |
| BNI      | ❌        | ✅                 |
| BTN      | ✅        | ✅                 |



# See also

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Visit the [GPN Business Model & Fee](docId\:KXLoLnVsO1iy7ZWNXix9z) page to find out the business model and how much fee is issued to use the GPN.
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Visit the [GPN Rule and Limitation](docId\:TGtIPeosIBY_BFRaSJ2mx) page to find out the specific provision of the GPN.
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Visit the [GPN Glossary](docId\:IS1KZRyuhVd7e4uaAMb1a) page to find out the particular term used on GPN.
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Visit the [GPN FAQ](docId\:CBNUdgIfLPaJjiDLFDkDR) page if you want to find out frequently asked questions related to GPN.
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