---
title: Contact CS
slug: en/mms-contact-cs
description: Information about the Contact CS page from the Notice & Help menu on the MMS - Back Office NICEPAY portal
image: https://archbee-image-uploads.s3.amazonaws.com/ZHvSjR5ZrsoxwKbJa3xmo/bTXbTvoXdzFwi2U4Euc4n_microsoftteams-image.png
icon: {"faIcon":"fa-solid fa-headset"}
docTags: 
createdAt: 2022-10-11T03:41:08.000Z
---

![](https://api.archbee.com/api/optimize/ZHvSjR5ZrsoxwKbJa3xmo/1QAV44Jjb_Z52jq83An1B_back-office-mms-31.png "Contact Customer Service")

The `Contact Customer Service` sub-menu used to view the list of created question, question history alongside its answer. In this menu, you can register new questions and will be answered later by NICEPAY team systematically.

::embed[]{url="https://youtu.be/gq4ZykNBaXQ"}

There are 3 sections on `Contact CS` page; `Search Option`, `Search Result` and `Registrasi`. The `Search Option` section is a form section used to input the search criteria. The `Search Result` section displays data search results based on the inputted criteria. The `Registrasi` section is section to register the filed question.



# Contact Customer Service

***

![](https://api.archbee.com/api/optimize/ZHvSjR5ZrsoxwKbJa3xmo/U7UHe19q16lZDqU2ni0EN_notice-and-help-contact-cs.png)

The `Search Option` section consists of the search form used to search all data. The form consists of:

| **Name**     | **Description**                                     | **Remark**                                                                                                                  |
| ------------ | --------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------- |
| Inquiry Type | Frequently asked question type                      | Default: Total -> all inquiry type<br /><br />Dropdown option:<br />* Total
* Terminate
* Payment
* Settlement
* IT
* Other |
| Title        | Question title topic                                |                                                                                                                             |
| Search       | Button to search data based on the inputted keyword |                                                                                                                             |
| Register     | Button to navigate User to register new question    |                                                                                                                             |

The `Search Result` section displays data search results based on the keyword inputted in the `Search Option` section. This section contains list of questions and answers history.

![](https://api.archbee.com/api/optimize/ZHvSjR5ZrsoxwKbJa3xmo/K4_23tZB5Ij6pkJE2wFF3_back-office-mms-2022-10-24t224152674.png "Contact CS - Search Result")

The list of questions topics used to search for specific questions is available in the `Title` column.

![](https://api.archbee.com/api/optimize/ZHvSjR5ZrsoxwKbJa3xmo/zLbOpnbYkbORsClS4Gke9_notice-and-help-contact-cs-search-result-1.png "Contact CS - Search Result - Title")



## View&#x20;

![](https://api.archbee.com/api/optimize/ZHvSjR5ZrsoxwKbJa3xmo/veGUvphMoI3elyWh8ds-T_image.png "Contact CS - View")

The `View` section contains detail of questions data along with it's reply from NICEPAY CS. The form consists of:

| **Name**          | **Description**                                     | **Remark**                                                                                             |
| ----------------- | --------------------------------------------------- | ------------------------------------------------------------------------------------------------------ |
| MID               | ID Merchant                                         |                                                                                                        |
| Inquiry Type&#xD; | Queue ID number of inquiry type                     | Default: Total<br /><br />Dropdown list: <br />* Total
* Terminate
* Payment
* Settlement
* IT
* Other |
| Title             | Title from requested topic                          |                                                                                                        |
| Information       | Content from the questioned information topic<br /> |                                                                                                        |
| Answer            | Answer from the requested topic                     |                                                                                                        |
| Requester         | Question Sender                                     |                                                                                                        |



## Registration

![](https://api.archbee.com/api/optimize/ZHvSjR5ZrsoxwKbJa3xmo/ikFAkUC46btSV41zVHiKe_image.png "Contact CS - Regist")

Merchant can file questions by registering the question beforehand. Press the `Save` button to send the file on the SMS internal system and question will automatically appear on the queue. After pressing the `Save` button, the display will seem like the picture below.

![](https://api.archbee.com/api/optimize/ZHvSjR5ZrsoxwKbJa3xmo/APeM4eWUBR44k16VIusoX_image.png "Contact CS - Search Result After Regist")



# Tutorial&#x20;

***

## Search Question Data

![](https://api.archbee.com/api/optimize/ZHvSjR5ZrsoxwKbJa3xmo/5coBl9BsZqC6YfJjqKPma_back-office-mms-2022-10-25t102930021.png "Contact CS - Search Result")

Here’s guidance for searching question list.

1. Open sidebar.
2. Select the `Notice & Help` menu.
3. Select the `Contact CS` sub-menu.
4. Input the search term in the `Search Option` section.
5. You can search based on custom `Inquiry Type` and `Title`, or;
6. Press the `Search` button to perform the data searching process.
7. The searched data will appear in the `Search Result` section.



## Register Questions To CS

![](https://api.archbee.com/api/optimize/ZHvSjR5ZrsoxwKbJa3xmo/spiNJElK5EB5x7fPP52fP_image.png "Contact CS - Regist")

Here’s guidance for registering questions to CS.

1. Open sidebar.
2. Select the `Notice & Help` menu.
3. Select the `Contact CS` sub-menu.
4. Click the `Registration` button.
5. Fill out the form in the `Regist` section that appears above the `Search Option` section.
6. Click the `Save` button to send the question.
7. The saved form will be sent automatically to NICEPAY CS for further notice.



# See also

::::VerticalSplit
:::VerticalSplitItem
Visit the [Notice](docId\:lFdh0gOoZJeW84xvp7wIw) page to find out how to read the announcement.
:::

:::VerticalSplitItem
Visit the [FAQ](docId\:NnLbwvV1fvVo6O0QZSsPY) page to find out how to search answer for the general question.
:::
::::