The process of completing a transaction between the Merchant and the Bank proceeds after the Customer makes an order payment to the Merchant using the Paylater payment method. This process aims to provide information to the Merchant regarding the income received by bookkeeping, whether the nominal transaction received is similar to the nominal recorded at the Bank.

The following is a Settlement time that have been determined by Paylater Partner that worked with NICEPAY.

Sometimes, Merchants experience a void or refund process that makes the Settlement process unsuccessful.



Transaction cancellation can be submitted if the transaction has made a full payment (full amount) which has been successful and has not gone through the Settlement process.



Refund is a repayment of funds processed with the agreement between the Customer and Merchant without any dispute among both parties. After the Customer requests a refund to the Merchant, the Merchant will use a specific dashboard given by NICEPAY's Partner to manage the refund directly.

Refund of all funds allows Customers to request a refund for all purchases from the shopping list at the Merchant and accommodates the Merchant can refund to the Customer according to the nominal amount submitted.

The following is the full refund time that has been determined by the Paylater Partner that works with NICEPAY.

Partial refunds allow Customers to request a refund for particular items from the shopping list at the Merchant and accommodate the Merchant to be able can refund the Customer according to the nominal amount submitted.

The following is the partial refund time that has been determined by the Paylater Partner that works with NICEPAY.