The process of completing a transaction between the Merchant and the Bank that proceeds after the Customer makes an order payment to the Merchant using the Direct Debit payment method. This process aims to provide information to the Merchant regarding the income received by bookkeeping, whether the nominal transaction received is similar to the nominal recorded at the Bank.

Sometimes, Merchants experience a void or refund process which makes the Settlement process unsuccessful.



Transaction cancellation can be submitted if the transaction has made a full payment (full amount) which has been successful and hasn't gone through the Settlement process.



Refund is a process of repayment funds that occurs within the agreement from Customer and Merchant without having any dispute between both parties.

Refund of all funds allows Customers to request a refund for all purchases from the shopping list at the Merchant and accommodates the Merchant to be able to refund the Customer according to the nominal amount submitted.

Partial Refunds allow Customers to apply for refunds for particular items from the shopping list at Merchants and accommodate Merchants to be able to make refunds to Customers according to the nominal amount submitted.