Payment
Direct Debit

Direct Debit FAQ

9min

How if I want to transact using Direct Debit but don't have Partner's account that works with NICEPAY?

Customers must create an account first at 's application you will be using. Because after proceeding , will receives a push on 's application to complete .



Why can transactions using Direct Debit fail?

  1. Connection time-out occurs.
  2. Got primary error at .
  3. Inputting incorrect Cashtag.


How does Merchant check transactions that have successfully been paid by Direct Debit?

Merchants can view history within a certain period through Merchant Back Office at:



Is there a refund process at the Merchant Back Office for payments through Direct Debit?

 Merchant Back Office does not provide a refund for payments with . Customers can do refund manually through relevant . Customers can carry out refund by contacting or related Partners to carry out refund .



Why Customer still does not receive refund?

 refund services hour following time services that have been specified by (Direct Debit Transaction Settlement). If still doesn't receive refund after terms of time decided, please contact related .



Why can the refund process fail?

  • Refund submission rejected by .
  • Refund submission doesn't appropriate with /'s terms.


What is meant by Settlement?

 is of recording a of transferring funds from a Financial Institution ( or ) to an individual or company that refers to as a .

 visit Settlement Process for further .



How long does it take to complete the Direct Debit Settlement process?

 visit Settlement Process for further .