Payment
Direct Debit

Direct Debit FAQ

9min

How if I want to transact using Direct Debit but don't have Partner's account that works with NICEPAY?

s must create an account first at  's application you will be using. Because after ing   ,   will receives a push  on  's application to complete  .



Why can transactions using Direct Debit fail?

  1. Connection time-out occurs.
  2. Got primary error at .
  3. Inputting incorrect Cashtag.


How does Merchant check transactions that have successfully been paid by Direct Debit?

s can view  history within a certain period through  Merchant Back Office at:



Is there a refund process at the Merchant Back Office for payments through Direct Debit?

 Merchant Back Office does not provide a refund  for s with . s can do  refund  manually through  relevant . s can carry out  refund  by contacting   or related s to carry out  refund .



Why Customer still does not receive refund?

 refund s hour following  time s that have been specified by  (Direct Debit Transaction Settlement). If   still doesn't receive  refund after  terms of time decided, please contact  related .



Why can the refund process fail?

  • Refund submission rejected by .
  • Refund submission doesn't appropriate with  /'s terms.


What is meant by Settlement?

 is   of recording a  of transferring  funds from a Financial Institution ( or ) to an individual or company that refers to as a .

 visit  Settlement Process  for further .



How long does it take to complete the Direct Debit Settlement process?

 visit  Settlement Process  for further .

Updated 18 Mar 2025
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