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Payment
Direct Debit

Direct Debit FAQ

9min

How if I want to transact using Direct Debit but don't have Partner's account that works with NICEPAY?

Customers must create an account first at


's application you will be using. Because after proceeding


,

 will receives a push
 on

's application to complete

.



Why can transactions using Direct Debit fail?

  1. Connection time-out occurs.
  2. Got primary error at
        .
  3. Inputting incorrect Cashtag.


How does Merchant check transactions that have successfully been paid by Direct Debit?

Merchants can view

 history within a certain period through
 Merchant Back Office at:

  • Transaction Data
         to check all
         data, or
  • Fail Transaction
         to check failed
         data.


Is there a refund process at the Merchant Back Office for payments through Direct Debit?



 Merchant Back Office does not provide a refund
 for payments with
. Customers can do
 refund
 manually through
 relevant
. Customers can carry out
 refund
 by contacting

 or related Partners to carry out
 refund
.



Why Customer still does not receive refund?



 refund services hour following
 time services that have been specified by
 (Direct Debit Transaction Settlement). If

 still doesn't receive
 refund after
 terms of time decided, please contact
 related
.



Why can the refund process fail?

  • Refund submission rejected by
        .
  • Refund submission doesn't appropriate with
    
        /
        's terms.


What is meant by Settlement?



 is

 of recording a
 of transferring
 funds from a Financial Institution (
 or
) to an individual or company that refers to as a
.



 visit
 Settlement Process
 for further
.



How long does it take to complete the Direct Debit Settlement process?



 visit
 Settlement Process
 for further
.

Updated 08 Apr 2024
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TABLE OF CONTENTS
How if I want to transact using Direct Debit but don't have Partner's account that works with NICEPAY?
Why can transactions using Direct Debit fail?
How does Merchant check transactions that have successfully been paid by Direct Debit?
Is there a refund process at the Merchant Back Office for payments through Direct Debit?
Why Customer still does not receive refund?
Why can the refund process fail?
What is meant by Settlement?
How long does it take to complete the Direct Debit Settlement process?
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  Bank Indonesia already release API Standard relate to the Payment listed on Peraturan Anggota Dewan Gubernur No 23/15/PADG/2021 about Standar Nasional Open Application Interface Pembayaran (SNAP) Implementation.

  As the form of suppport and compliance to Bank Indonesia Rules, NICEPAY drives all Merchant to conduct the migration to API SNAP BI.

  All Merchants aim to complete the API SNAP BI migration on June 2024.