You can communicate directly through e-mail to our Business Support team through <astyle="color:blue;text-decoration-line:underline"href="mailto:[email protected]">Marketing NICEPAY</a>.
Please give short information regarding personal data and the business concept, then our team will contact you directly to follow up.
How to and communicate with NICEPAY?
There are several method to contact our Customer Service, but the method we suggest is by sending e-mail to our Customer Service team: <astyle="color:blue;text-decoration-line:underline"href="mailto:[email protected]">NICEPAY Customer Service</a> will place Your request directly in the queue and respond within 1x24 hours.
Our Customer Service operate every day, Monday-Sunday from 00:00-24:00 WIB include national holiday. We also provide direct handling by phone at the following numbers: 021-28542410.
What business categories can use NICEPAY payment services?
In principle, all kinds of categories can using as long as it isn't prohibited by applicable Law, Regulator, , or Principal (for example: Visa and Mastercard, Indonesia, OJK (Otoritas Jasa Keuangan), and many others). We follow set standard from those sides for convenience of your and transactions with your Customers.
What are NICEPAY's advantages other than payment services?
Other than comprehensive features and affordable costs, we are highly committed to prioritizing that can be dependable, friendly, and ready to serve complaints by giving responses and fast . We also had staff representatives from IT, Business, and Operational assigned to exclusive for each to communicate if there is trouble, request, or any other things to facilitate operational .
In terms of security, also has a and special team to detect Fraud potential that can minimize the loss potential on your . Enjoy best experience using .
My business scale is still small and doesn't have the legality of the company (PT), am I still able to cooperate with NICEPAY?
Of course, we provide collaboration facility as an that registration will be registered to through our intermediary, so /transfer of funds will be paid through to after performs /.
For this type of cooperation, we only need several documents and further verification to assists Merchants start accepting online payments.
As Merchants, we don't have a personal website/application for Customer transactions or ordering goods. Can I still use the NICEPAY payment service?
Yes, you can, through our Payment Link service, we provide transaction payment feature to facilitate online transaction without having website page and checkout. For information related to this service, please contact our team through email: <astyle="color:blue;text-decoration-line:underline"href="mailto:[email protected]">Marketing NICEPAY</a>.
My business is from outside Jakarta or Java island, can I still join NICEPAY?
Our company had helped many Merchants throughout , even world. Our scope is not only concentrated in Jakarta or Java island. contact our Marketing team for further information.
How long is the request process from the start until Merchant can do the transaction?
It all depends on completeness document received. Usually, takes 14 (fourteen) to 30 (thirty) workdays from request, , and until can perform on .
What type of services or payments can be used when cooperating with NICEPAY?
(Visa, Mastercard, JCB, AMEX, Union Pay).
transfer (ATM, Internet Banking, Mobile Banking, Banking, and Teller all ).
(Payment without , suitable for without having any website or platform).
(Alfamart & Indomart, available on more than 20,000 outlets).
(Jenius).
(OVO, DANA, ShopeePay, LinkAja).
(Sending money to many destination account at the same time is effortless because using ).
Settlement, Bill & Refund
Who will send the Settlement fund to the Merchant?
will receive funds from while will receive funds from or .
How to process funds Settlement between NICEPAY and Merchant?
If model used by is type, funds will go directly to 's account after is completed. Therefore, will charge fees (and ) to or deduct from other funds (if any) sent by to .
If model used by is type, then will represent in . funds received by from have been deducted from fees (and ) by and become 's full rights.
How to check the billing from NICEPAY for any transaction?
Login to .
Settlement.
Settlement Report.
Data Type that is Settlement Data and Date that is on month from date one to end of month.
Excel Detail.
An Excel file will be downloaded containing detail that already deducts fees (and ).
How to check the detailed transaction for the settlement fund received on the day from NICEPAY?
Login to .
Settlement.
Settlement Report.
Data Type that is Settlement Data and Date that is today.
Excel Detail.
An Excel file will be downloaded containing detail that already deducts fees (and ).
When do the Settlement funds from NICEPAY for transactions happen on the day will be received?
Sending fund depends on . Usually executed on working day.
Further detail could be accessed from .
profile.
merchant data .
service info window, and choose a , example VA.
Search settlement period. Information on that settlement periode column is how long fund will be sent.
What Banks can be used to receive settlement funds from NICEPAY?
All Banks can be used. waives cost of sending funds if chosen are:
Outside list, will get charged IDR 5.000 for every transfer for SKN (under IDR 500 million) or IDR 30.000 for RTGS (above IDR 500 million).
Why can there be a Refund?
Usually, refunds happen for method. This happens cause code has expired, payments more than once, and aborted code has been paid.
How is the Refund process on NICEPAY?
For type, where legally connects directly to and receive fund straight from , then if there are any Chargeback, it is commonly deducted automatically from side.
However, for type, where ID registered through , then team will send a to with fund deduction to according to agreement agreed by both parties.
Payment Method
Refund Process
and
Refunds proceed by to via Dashboard or
, , , and
Refunds are directly executed by to
and
No Refund
How long money will return to the Customer after I proceed the refund?
There is a difference in time needed to refund money to Customers after Refund proceed. The Refund time during Refund depends on chosen during .
Payment Method
Refund Time Range
and
7-14 workdays
, , and
1-3 workdays
14-30 workdays
and
No Refund
When was the Refund transferred to the Merchant?
It will send together with fund. check question regarding detail check for fund that was received on day by .
Is there a fee that must pay on the Refund transaction or Chargeback?
No, there isn't. isn't charged an additional fee on Refund transactions.
Safety & Fraud Prevention
Is using the NICEPAY payment service safe?
is one of services with standard security and an up-to-date Fraud prevention . We also implemented some detection techniques for Fraud prevention supported by FDS (Fraud Detection System)and Risk Management team to ensure security and convenience of transactions through .
To what extent does NICEPAY maintain the security of Customer information?
As the provider, owns data security certification PCI DSS (Payment Card Industry - Data Security Standard) level 1, which is highest level of data security standard for Customers, cardholders of Credit Cards, ATMs, Debit, even e-money. This certificate proves that commits and complies with standard security of card processing ecosystem and includes devices in it.
I experienced a Fraudulent act from someone through a transaction using NICEPAY, how do I report this?
If you feel subjected to fraudulent acts through transaction intermediaries using NICEPAY, please report the transaction via <astyle="color:blue;text-decoration-line:underline"href="mailto:[email protected]">NICEPAY Customer Service</a> e-mail as soon as possible, including:
Transaction data (name, email, location address, total , telephone number).
Proof of ( receipt, invoice, etc).
Fraud chronology.
Reporting of complaints to or related instances.
Police reporting.
What if a Merchant finds or receives a Fraud report?
Here are the useful steps can do:
Confirm to analyze thoroughly from user , user character, type of purchase item, type of used , history, and many others.
If there is a possibility to Fraudulent , block user account as soon as possible to prevent a repeat . If there still can hold item sending to destination address.
Input into blacklist, such as: User Name, Email ID, Credit Card Number, Device ID, and many others.
For security purpose, don't give confidential to outsiders without any written order. Example: Police reporting or authorized instances.
Prepare with technical and non-technical improvements also close gaps that fraudsters could exploit as crime targets.
Always open to cooperates with related instances, for example Gateway (NICEPAY), , regulator, and many others, enable exchange regarding recent fraudulent acts that generally occur in same industry.
What should be done if there is a disclaimer from the Customer or the Bank (Dispute)?
Dispute is common thing happen in online transactions using . It happens because online transactions are done without physical verification activity to view authenticity of . So, allows a mediation between cardholder and to prove whether both sides have trading activities properly. Therefore, if receives a dispute report, here is following steps need to be done:
Give complete detailed , for example, user , home address, billing address, delivery details, invoice, etc.
If needed, you might send picture to strengthen document.
Enclose TNC, disclaimer, or terms to .
Proof that already used additional security protection such as 3Ds facility, OTP (One Time Password), and many others.
What happens if the disclaimer becomes a Chargeback, and what costs will be carried?
Chargeback happens if Principal where Visa or Mastercard state all document given by can't support dispute done by cardholder.
If there is a Chargeback, must pay or return a amount disclaiming to holder. However, in this case, there is no additional fee charged by to .
Payment Link
How to create Payment Link?
visit Payment Link to know further about .
Qoala Insurance
Why must buy Personal Accident Insurance through NICEPAY?
Customers can save time because the purchase is made at the same time as the transaction, besides that the price for a personal accident insurance product policy is relatively cheap at IDR 1,000 and protection is up to 30 days.
NICEPAY and Qoala are committed to providing new innovations in order to increase customer satisfaction and as added value for users and on the other hand expand access to insurance that suits people's needs.
How long does it takes for the first claim process?
The claim submission and payment process will be carried out within a maximum of 30 working days from the time the insurance is purchased and processed from the time the claim documents are complete.
What is the deadline for submitting or reporting claims?
The maximum limit for submitting or reporting claims is 15 working days from the date of the accident or incident.
What are the conditions for insurance that has expired?
Coverage is canceled either by Qoala or the Insurance Company or the Customer.
The date on which the Customer requests insurance cancellation.
The Customer death date.
Can the insurance premi be refunded?
If the Customer already buy insurance premi, that money can not be refund.