FAQ NICEPAY Business Operation
In principle, all kinds of categories can using as long as it isn't prohibited by applicable Law, Regulator, , or Principal (for example: Visa and Mastercard, Indonesia, OJK (Otoritas Jasa Keuangan), and many others). We follow set standard from those sides for convenience of your and transactions with your Customers.
Other than comprehensive features and affordable costs, we are highly committed to prioritizing that can be dependable, friendly, and ready to serve complaints by giving responses and fast . We also had staff representatives from IT, Business, and Operational assigned to exclusive for each to communicate if there is trouble, request, or any other things to facilitate operational .
In terms of security, also has a and special team to detect Fraud potential that can minimize the loss potential on your . Enjoy best experience using .
My business scale is still small and doesn't have the legality of the company (PT), am I still able to cooperate with NICEPAY?
Of course, we provide collaboration facility as an that registration will be registered to through our intermediary, so /transfer of funds will be paid through to after performs /.
For this type of cooperation, we only need several documents and further verification to assists Merchants start accepting online payments.
As Merchants, we don't have a personal website/application for Customer transactions or ordering goods. Can I still use the NICEPAY payment service?
Our company had helped many Merchants throughout , even world. Our scope is not only concentrated in Jakarta or Java island. contact our Marketing team for further information.
It all depends on completeness document received. Usually, takes 14 (fourteen) to 30 (thirty) workdays from request, , and until can perform on .
If model used by is type, transaction funds will go directly to 's account after is successfully paid. will charge transaction fees (and ) to include deduct other funds (if any) sent by to . If model used by is type, then will represent in . funds will be received by from and already deducted from fees (and ) by and the funds become 's full rights.
Reversal payment usually occur for method. This occur because the VA is successfully with the following condition:
- VA number already expired.
- Use the VA number that already paid and re-paid.
- VA number for payment already cancelled
For type, where account legally connects directly to and receive fund straight from , n if there are any refund, it is commonly deducted automatically from side.
However, for type, where ID registered through , then team will send a to with fund deduction to according to agreement agreed by both parties.
If the total refund billing over the total fund to be settled, the the refund billing will be continued into the nearest Settlement cycle later. So there will be no Settlement fund received by Merchant until that total refund billing paid off.
There is a difference in time needed to refund money to s after Refund . The Refund time during Refund depends on chosen during .
It will send together with fund. check question regarding detail check for fund that was received on day by .
is one of services with standard security and an up-to-date Fraud prevention . We also implemented some detection techniques for Fraud prevention supported by FDS (Fraud Detection System) and Risk Management team to ensure security and convenience of s through .
As the provider, owns data security certification PCI DSS (Payment Card Industry - Data Security Standard) level 1, which is highest level of data security standard for s, cardholders of s, ATMs, Debit, even e-money. This certificate proves that commits and complies with standard security of card processing ecosystem and includes devices in it.
I experienced a Fraudulent act from someone through a transaction using NICEPAY, how do I report this?
- Fraud chronology.
- Police reporting.
Dispute is common thing happen in online transactions using . It happens because online transactions are done without physical verification activity to view authenticity of . So, allows a mediation between cardholder and to prove whether both sides have trading activities properly. Therefore, if receives a dispute report, here is following steps need to be done:
Chargeback happens if Principal where Visa or Mastercard state all document given by can't support dispute done by cardholder.
If there is a Chargeback, must pay or return a amount disclaiming to holder. However, in this case, there is no additional fee charged by to .
visit Payment Link to know further about .
s can save time because purchase is made at same time as , besides that price for a personal accident insurance policy is relatively cheap at IDR 1,000 and protection is up to 30 days. and Qoala are committed to providing new innovations in order to increase satisfaction and as added value for users and on other hand expand access to insurance that suits people's needs.
The claim submission and will be carried out within a maximum of 30 working days from time insurance is purchased and ed from time claim documents are complete.
The maximum limit for submitting or reporting claims is 15 working days from date of accident or incident.