FAQ NICEPAY Business Operation

customer service & general how to join or cooperate with nicepay? how to and communicate with nicepay ? what business categories can use nicepay payment services? in principle, all kinds of categories can using {{nicepay}} as long as it isn't prohibited by applicable law, regulator, {{bank}} , or principal (for example visa and mastercard, {{bank}} indonesia, ojk ( otoritas jasa keuangan), and many others) we follow {{the}} set standard from those sides for {{the}} convenience of your {{business}} and transactions with your customers what are nicepay's advantages other than payment services? other than comprehensive features and affordable costs, we are highly committed to prioritizing {{service}} that can be dependable, friendly, and ready to serve {{customer}} complaints by giving responses and fast {{information}} we also had staff representatives from it, business, and operational assigned to exclusive for each {{merchant}} to communicate if there is trouble, request, or any other things to facilitate {{the}} {{merchant}} operational {{process}} in terms of {{transaction}} security, {{nicepay}} also has a {{system}} and special team to detect fraud potential that can minimize the loss potential on your {{business}} enjoy {{the}} best experience using {{the}} {{nicepay}} {{payment}} {{service}} my business scale is still small and doesn't have the legality of the company (pt), am i still able to cooperate with nicepay? of course, we provide collaboration facility as an {{aggregator}} that {{the}} {{merchant}} registration will be registered to {{the}} {{bank}} through our intermediary, so {{the}} {{settlement}} {{process}} /transfer of funds will be paid through {{nicepay}} to {{the}} {{merchant}} after {{the}} {{bank}} performs {{the}} {{settlement}} / {{payment}} for this type of cooperation, we only need several documents and further verification to assists merchants start accepting online payments as merchants, we don't have a personal website/application for customer transactions or ordering goods can i still use the nicepay payment service? my business is from outside jakarta or java island, can i still join nicepay? our company had helped many merchants throughout {{indonesia}} , even {{the}} world our {{business}} scope is not only concentrated in jakarta or java island {{please}} contact our marketing team for further information how long is the request process from the start until merchant can do the transaction? it all depends on {{the}} completeness document received usually, {{the}} {{process}} takes 14 (fourteen) to 30 (thirty) workdays from {{the}} request, {{integration}} , and {{testing}} until {{the}} {{customer}} can perform {{the}} {{transaction}} on {{the}} {{merchant}} what type of services or payments can be used when cooperating with nicepay? {{cc}} (visa, mastercard, jcb, amex, union pay) {{va}} (atm, internet banking, mobile banking, {{sms}} banking, and teller {{bank}} all {{indonesia}} ) {{paymentlink}} (payment without {{integration}} , suitable for {{merchant}} without having any website or platform) {{cvs}} (alfamart & indomart, available on more than 20,000 outlets) {{directdebit}} (jenius) {{ewallet}} (ovo, dana, shopeepay, linkaja) {{payloan}} (akulaku, kredivo, indodana) {{disbursement}} (sending money to many destination account at the same time is effortless because using {{api}} ) {{qris}} (scanning qr code) {{gpn}} (registered card on gpn system) settlement , bill, reversal & refund who will send the settlement fund to the merchant? {{merchant}} {{aggregator}} will receive {{settlement}} funds from {{nicepay}} while {{merchant}} {{facilitator}} will receive {{settlement}} funds from {{bank}} or {{payment}} {{partner}} how to process funds settlement between nicepay and merchant? if {{the}} {{settlement}} model used by {{the}} {{merchant}} is {{the}} {{facilitator}} type, {{the}} transaction funds will go directly to {{the}} {{merchant}} 's {{bank}} account after {{the}} {{transaction}} is successfully paid {{nicepay}} will charge transaction fees (and {{vat}} ) to {{the}} {{merchant}} include deduct other {{settlement}} funds (if any) sent by {{nicepay}} to {{the}} {{merchant}} if {{the}} {{settlement}} model used by {{the}} {{merchant}} is {{the}} {{aggregator}} type, then {{nicepay}} will represent {{the}} {{merchant}} in {{the}} {{settlement}} {{process}} {{settlement}} funds will be received by {{the}} {{merchant}} from {{nicepay}} and already deducted from fees (and {{vat}} ) by {{nicepay}} and the funds become {{the}} {{merchant}} 's full rights how to check the billing from nicepay for any transaction? login to {{nicepay}} {{bo}} {{select}} {{the}} settlement {{menu}} {{select}} {{the}} settlement report {{select}} {{the}} data type that is settlement data and date that is on month from date one to {{the}} end of {{the}} month {{click}} {{the}} excel detail {{button}} an excel file will be downloaded containing {{the}} {{transaction}} detail that already deducts fees (and {{tax}} ) how to check the detailed transaction for the settlement fund received on the day from nicepay? login to {{nicepay}} {{bo}} {{select}} {{the}} settlement {{menu}} {{select}} {{the}} settlement report {{select}} {{the}} data type that is settlement data and date that is today {{click}} {{the}} excel detail {{button}} an excel file will be {{download}} ed containing {{the}} {{transaction}} detail that already deducts fees (and {{tax}} ) when do the settlement funds from nicepay for transactions happen on the day will be received? sending {{settlement}} fund depends on {{the}} {{paymethod}} usually executed on {{the}} working day further detail {{information}} could be accessed from {{nicepay}} {{bo}} {{select}} {{the}} profile {{menu}} {{select}} {{the}} merchant data {{click}} {{the}} service info window, and choose a {{paymethod}} , example va search {{the}} settlement period information on that settlement periode column is how long {{the}} {{settlement}} fund will be sent what banks can be used to receive settlement funds from nicepay? all banks can be used {{nicepay}} waives {{the}} cost of sending {{settlement}} funds if {{the}} chosen {{bank}} are {{bank}} mandiri, {{bank}} bca, {{bank}} bni, {{bank}} cimb, {{bank}} bri, {{bank}} danamon, {{bank}} hana, {{bank}} syariah mandiri dan {{bank}} maybank outside {{the}} list, {{the}} {{bank}} will get charged idr 5 000 for every transfer for skn (under idr 500 million) or idr 30 000 for rtgs (above idr 500 million) why reversal payment could be occured? reversal payment usually occur for {{the}} {{va}} method this occur because the va {{transaction}} {{payment}} is successfully with the following condition va number already expired use the va number that already paid and re paid va number for payment already cancelled how is the refund process after settlement on nicepay? for {{the}} {{merchant}} {{facilitator}} type, where {{merchant}} account legally connects directly to {{the}} {{bank}} and receive {{settlement}} fund straight from {{bank}} , {{the}} n if there are any refund, it is commonly deducted automatically from {{the}} {{bank}} side however, for {{the}} {{merchant}} {{aggregator}} type, where {{merchant}} id registered through {{nicepay}} , then {{the}} {{nicepay}} team will send a {{notification}} to {{proceed}} with {{the}} fund deduction to {{the}} {{merchant}} according to {{the}} agreement agreed by both parties if the total refund billing over the total fund to be settled, the the refund billing will be continued into the nearest settlement cycle later so there will be no settlement fund received by merchant until that total refund billing paid off true false 336false left unhandled content type false left unhandled content type false left unhandled content type false left unhandled content type false left unhandled content type false left unhandled content type how long money will return to the customer after i proceed the refund? there is a difference in {{the}} time needed to refund money to {{customer}} s after {{the}} refund {{process}} {{proceed}} the refund time during {{the}} refund {{process}} depends on {{the}} {{paymethod}} chosen during {{the}} {{transaction}} true false 335false unhandled content type false unhandled content type false unhandled content type false unhandled content type false unhandled content type false unhandled content type false unhandled content type false unhandled content type false unhandled content type false unhandled content type when was the refund transferred to the merchant? it will send together with {{the}} {{settlement}} fund {{please}} check {{the}} question regarding {{the}} {{transaction}} detail check for {{the}} {{settlement}} fund that was received on {{the}} day by {{nicepay}} is there a fee that must pay on the refund transaction or chargeback? no, there isn't {{nicepay}} isn't charged an additional fee on refund transactions safety & fraud prevention is using the nicepay payment service safe? {{nicepay}} is one of {{the}} {{payment}} services with standard security and an up to date fraud prevention {{system}} we also implemented some detection techniques for fraud {{transaction}} prevention supported by fds (fraud detection system) and {{the}} risk management team to ensure {{the}} security and convenience of {{transaction}} s through {{nicepay}} to what extent does nicepay maintain the security of customer information? as the {{payment}} {{service}} provider, {{nicepay}} owns data {{information}} security certification pci dss (payment card industry data security standard) level 1, which is {{the}} highest level of data {{information}} security standard for {{customer}} s, cardholders of {{cc}} s, atms, debit, even e money this certificate proves that {{nicepay}} commits and complies with {{the}} standard security of {{the}} card processing ecosystem and includes {{the}} devices in it i experienced a fraudulent act from someone through a transaction using nicepay, how do i report this? transaction data (name, email, location address, total {{transaction}} , telephone number) proof of {{transaction}} ( {{payment}} receipt, invoice, etc) fraud chronology reporting of complaints to {{the}} {{bank}} or related instances police reporting what if a merchant finds or receives a fraud report? here are the useful steps {{merchant}} can do confirm to analyze {{the}} {{transaction}} thoroughly from user {{information}} , user character, type of purchase item, type of {{the}} used {{payment}} , {{transaction}} history, and many others if there is a possibility to {{the}} fraudulent {{transaction}} , block {{the}} user account as soon as possible to prevent a repeat {{transaction}} if there still can hold {{the}} item sending {{process}} to {{the}} destination address input {{information}} into {{the}} blacklist, such as user name, email id, credit card number, device id, and many others for security purpose, don't give confidential {{information}} to outsiders without any written order example police reporting or authorized instances prepare with technical and non technical improvements also close {{the}} gaps that fraudsters could exploit as crime targets always open to cooperates with related instances, for example {{paymentproduct}} gateway (nicepay), {{bank}} , regulator, and many others, enable {{the}} {{information}} exchange regarding {{the}} recent fraudulent acts that generally occur in {{the}} same industry what should be done if there is a disclaimer from the customer or the bank (dispute)? dispute is {{the}} common thing happen in online transactions using {{cc}} it happens because online transactions are done without physical verification activity to view {{the}} authenticity of {{the}} {{cc}} so, {{the}} {{bank}} allows a mediation {{process}} between {{the}} cardholder and {{the}} {{merchant}} to prove whether both sides have trading activities properly therefore, if {{merchant}} receives a dispute report, here is {{the}} following steps need to be done give complete detailed {{transaction}} {{information}} , for example, user {{information}} , home address, billing address, delivery details, invoice, etc if needed, you might send {{the}} picture to strengthen {{the}} document enclose tnc, disclaimer, or {{merchant}} terms to {{the}} {{customer}} proof that {{the}} {{merchant}} already used {{the}} additional security protection such as 3ds facility, otp (one time password), and many others what happens if the disclaimer becomes a chargeback, and what costs will be carried? chargeback happens if {{the}} principal where visa or mastercard state all document given by {{merchant}} can't support {{the}} dispute done by {{the}} cardholder if there is a chargeback, {{the}} {{merchant}} must pay or return a {{transaction}} amount disclaiming to {{the}} {{cc}} holder however, in this case, there is no additional fee charged by {{nicepay}} to {{the}} {{merchant}} payment link how to create payment link? {{please}} visit payment link docid\ mmv1 tfefseaq7e0lpdfn {{page}} to know further {{information}} about {{paymentlink}} qoala insurance why must buy personal accident insurance through nicepay? {{customer}} s can save time because {{the}} purchase is made at {{the}} same time as {{the}} {{transaction}} , besides that {{the}} price for a personal accident insurance {{product}} policy is relatively cheap at idr 1,000 and protection is up to 30 days {{nicepay}} and qoala are committed to providing new innovations in order to increase {{customer}} satisfaction and as added value for users and on {{the}} other hand expand access to insurance that suits people's needs how long does it takes for the first claim process? the claim submission and {{payment}} {{process}} will be carried out within a maximum of 30 working days from {{the}} time {{the}} insurance is purchased and {{process}} ed from {{the}} time {{the}} claim documents are complete what is the deadline for submitting or reporting claims? the maximum limit for submitting or reporting claims is 15 working days from {{the}} date of {{the}} accident or incident what are the conditions for insurance that has expired? coverage is canceled either by qoala or {{the}} insurance company or {{the}} {{customer}} the date on which {{the}} {{customer}} requests insurance cancellation the {{customer}} death date can the insurance premi be refunded? if {{the}} {{customer}} already buy insurance premi , that money can not be refund