Qoala Insurance

about qoala insurance qoala is an insurance service technology platform (insurtech) that offer ease for you to access various insurance product, including motor vehicle insurance, also make your request claiming benefit process easily, fast and digitalize through qoala website qoala insurance product ensure risk of death, care expenses, or medical expenses that directly cause by an incident which is an incident or occurrence that contains elements of violence, both physical and chemical, which come suddenly, undesired or planned, from outside, visible, directly against the insured which immediately results in bodily injury whose nature and location can be determined by medical science (in accordance with psakdi) package and benefit qoala insurance nicepay cooperates with qoala to offer the insurance purchase including the customer's goods/services purchase through online or nicepay system this insurance purchasing parallel with purchasing goods/services can increase the time efficiency cause all process from transaction, application, until checking done online through integrated system other than that, the offered qoala insurance price is affordable and already coverage protection to 30 days since the purchasing time, also it can be used to the age of 17 until 75 years the following is the benefit list gain by purchasing the qoala insurance package number benefit indemnification provisions coverage limits (idr) 1 guarantee a personal accident due to disaster compensation, maximal rp2 500 000 2 guarantee c medical expense medical care or treatment costs resulting from an accident subsitution, maximal 10% personal accident limit process flow purchasing qoala insurance flow description the customer purchases additional insurance through nicepay payment page nicepay sends insurance instruction through api to the qoala party on qoala side qoala will facilitate polis publishing qoala will send polis through customer e mail customer will receive e policy certificate through e mail insurance side receive polis declaration report claiming qoala insurance flow description the customer proceeds claim through qoala application with filling their polis number (maximum 15 days after accident) qoala side proceeds document claims review when qoala side proceed document inspection if the document is not complete, then qoala side will request the document completion to the customer if the document is already complete, then insurance side will proceed the insurance approval process when insurance side proceeds document inspection if the document is not complete, then qoala side will request the document completion to the customer if the document is already complete, then insurance side will proceed the insurance approval process when insurance side proceeds insurance approval if the insurance approval is reject, then qoala side will contact the nicepay customer related the reject reason if the insurance approval is reject, then qoala side will contact the nicepay customer to purchase settlement claim the customer will received the reason for refusing insurance approval or receiving payment claims based on conditions process of insurance approval contact person polis insurance certificate claim insurance polis call center +62 21 5064 5035 whatsapp +62 811 117 1708 email cs\@qoala id call center +62 21 5064 5035 whatsapp +62 811 117 1708 email claimapp\@qoala id jam operasional 09 00 – 18 00