Payment
Convenience Store (CVS)

CVS FAQ

7min

Why can CVS transactions fail?

  1. Inputing payNo incorrectly.
  2. payNo expired or not valid.
  3. Rejected from  because  network is offline.


What is meant by Settlement?

 is   of recording a  & transferring  funds from a Financial Institution ( or ) to an individual or company that refers to as a .

 visit  Settlement Process  for further .



How long does it take to proceed with the Convenience Store Settlement process?

 visit  Settlement Process  for further .



Is there a refund process at the Merchant Back Office for payments through the Convenience Store?

 Merchant Back Office doesn't provide a refund  for payments with Convenience Stores. Customers can do  refund  manually through  relevant .



Can the validity period of the payment number be set from the Merchant's side?

Yes, by using payValidDt and payValidTm parameters.



What will Merchants do if they don't receive notifications regarding Convenience Store payments from NICEPAY?

Merchants can resend notifications manually via   Merchant Back Office Dashboard.



What should I do if I have resend notifications manually but it still doesn't work?

If when resending  notification gets a response of 500 (internal server error),   must check on  's side.

Updated 05 Apr 2024
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