CVS FAQ

7min

Why can CVS transactions fail?
Inputing payNo incorrectly.
payNo expired or not valid.
Rejected from 
﻿ because 
﻿ network is offline.
﻿
What is meant by Settlement?
﻿
﻿ is 
﻿ 
﻿ of recording a 
﻿ & transferring 
﻿ funds from a Financial Institution (
﻿ or 
﻿) to an individual or company that refers to as a 
﻿.
﻿
﻿ visit 
﻿ Settlement Process﻿ 
﻿ for further 
﻿.
﻿
How long does it take to proceed with the Convenience Store Settlement process?
﻿
﻿ visit 
﻿ Settlement Process﻿ 
﻿ for further 
﻿.
﻿
Is there a refund process at the Merchant Back Office for payments through the Convenience Store?
﻿
﻿ Merchant Back Office﻿ doesn't provide a refund 
﻿ for payments with Convenience Stores. Customers can do 
﻿ refund 
﻿ manually through 
﻿ relevant 
﻿.
﻿
Can the validity period of the payment number be set from the Merchant's side?
Yes, by using payValidDt and payValidTm parameters.
﻿
What will Merchants do if they don't receive notifications regarding Convenience Store payments from NICEPAY?
Merchants can resend notifications manually via 
﻿ 
﻿ Merchant Back Office﻿ Dashboard.
﻿
What should I do if I have resend notifications manually but it still doesn't work?
If when resending 
﻿ notification gets a response of 500 (internal server error), 
﻿ 
﻿ must check on 
﻿ 
﻿'s side.

Updated 05 Apr 2024

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CVS Glossary

Direct Debit

CVS FAQ

Why can CVS transactions fail?

What is meant by Settlement?

How long does it take to proceed with the Convenience Store Settlement process?

Is there a refund process at the Merchant Back Office for payments through the Convenience Store?

Can the validity period of the payment number be set from the Merchant's side?

What will Merchants do if they don't receive notifications regarding Convenience Store payments from NICEPAY?

What should I do if I have resend notifications manually but it still doesn't work?

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