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NICEPAY API

FAQ NICEPAY API

16min

General

What is a callBack URL?

CallBack URL is a redirection URL that owned by Merchant, NICEPAY will redirect users to callbackUrl and pass some parameters after payment processing success/failed.



What is a dbprocess URL?

dbprocess URL is a URL owned by Merchant (webhook) for receiving and processing notifications from NICEPAY Server.



Can Merchants check payment status?

Yes, NICEPAY provides Status Inquiry API to check payment status.

Please check the following pages for more information.

  • Status Inquiry - API Checkout
  • Status Inquiry - API Credit Card
  • Status Inquiry - API Virtual Account
  • Status Inquiry - API Convenience Store
  • Status Inquiry - API Direct Debit
  • Status Inquiry - API E-Wallet
  • Status Inquiry - API Payloan
  • Status Inquiry - API GPN
  • Status Inquiry - API QRIS


What is the difference between Checkout API and Payment API?

Checkout API is an API that has a payment page feature that makes it easier for Merchants to integrate payment systems with NICEPAY.

Payment API is an API that authorizes Merchants to create their payment page so that Merchants can make custom payment pages.



Can merchants use the Merchant ID and Merchant Key already provided to execute testing on Live Environment?

Yes, provided Merchant ID and Merchant Key by NICEPAY can be used to conduct trials on the Live Environment.



What should Merchant do if a Customer Payment has been rejected?

  1. Merchants can check the Virtual Account number, payment expiration time, and payment amount.
  2. The Merchant compares this information with proof of payment (Invoice)
    • If the comparison results match and the payment is canceled, then please use another payment service. Example: The Customer initially made payments using an ATM, then was rejected. Then the Customer must use other payment service options such as mobile banking. If payment still fails, please contact NICEPAY customer service.



What to do if the Customer has successfully paid for a transaction but has not received a confirmation e-mail? (only Merchants who received confirmation e-mails)

Generally, the Customer will receive a confirmation e-mail within a maximum of 5 minutes. If the Customer didn't receive any confirmation e-mail within 5 minutes, please send an e-mail to Customer service along with proof of payment.



Why don't Merchants get push notifications?

  • Merchant gives incompatible response such as 404 (URL Not Found), 500 (Internal Server Error), or 403 (Forbidden)
  • Don't insert value or insert inaccurate value on dbProcessUrl parameter
  • Merchant server couldn't be hit because of the firewall on Merchant side.



API SNAP BI



Is the signature creation process similar to the ASPI explanation? Which is using a symmetric key?

Please visit the SNAP API Testing page for further information.



How to submit the Public Key from Merchant to NICEPAY team?

1<!-- <p>paste iframe code here</p> -->ℹ️ Merchant can submit related public key to related <a style="color:blue; text-decoration-line:underline" href="mailto:[email protected]">IT NICEPAY</a> team.



Where credentials like client ID, client secret / symmetric key, and merchant key can be seen on the Merchant Management System?

Until now, related information can't be seen on that portal, but sent through e-mail by the NICEPAY team.



How to get the additional access for Merchant Management System NICEPAY?

1<!-- <p>paste iframe code here</p> -->ℹ️ Please contact <a style="color:blue; text-decoration-line:underline" href="mailto:[email protected]">NICEPAY Customer Service</a> for further information.




Updated 26 Mar 2024
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TABLE OF CONTENTS
General
What is a callBack URL?
What is a dbprocess URL?
Can Merchants check payment status?
What is the difference between Checkout API and Payment API?
Can merchants use the Merchant ID and Merchant Key already provided to execute testing on Live Environment?
What should Merchant do if a Customer Payment has been rejected?
What to do if the Customer has successfully paid for a transaction but has not received a confirmation e-mail? (only Merchants who received confirmation e-mails)
Why don't Merchants get push notifications?
API SNAP BI
Is the signature creation process similar to the ASPI explanation? Which is using a symmetric key?
How to submit the Public Key from Merchant to NICEPAY team?
Where credentials like client ID, client secret / symmetric key, and merchant key can be seen on the Merchant Management System?
How to get the additional access for Merchant Management System NICEPAY?
Docs powered by Archbee
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Bahasa Indonesia

  Bank Indonesia already release API Standard relate to the Payment listed on Peraturan Anggota Dewan Gubernur No 23/15/PADG/2021 about Standar Nasional Open Application Interface Pembayaran (SNAP) Implementation.

  As the form of suppport and compliance to Bank Indonesia Rules, NICEPAY drives all Merchant to conduct the migration to API SNAP BI.

  All Merchants aim to complete the API SNAP BI migration on June 2024.