Payment
QRIS

QRIS Transaction Settlement

7min

Settlement



The process of completing a transaction between the Merchant and the Bank that proceeds after the Customer makes an order payment to the Merchant using the QRIS payment method. This process aims to provide information to the Merchant regarding the income received by bookkeeping, and whether the nominal transaction received is similar to the nominal recorded at the Bank.

Sometimes, Merchants experience a Void or Refund that makes the Settlement process unsuccessful.



Refund Process



Transaction Cancellation Process Flow

Refund Process
Refund Process

  1. The Customer requests a refund application to the Merchant.
  2. The Merchant requests a refund application to the NICEPAY.
  3. NICEPAY requests a refund to the Acquiring party.
  4. The Acquiring party requests a refund to the Issuing party.
  5. The Issuing party returns funds to the Customer.
  6. The Issuing party changes the amount to be paid on Merchant Settlement.



Refund



Refund is a repayment of funds processed with the agreement between the Customer and Merchant without any dispute among both parties. After the Customer requests a refund to the Merchant, Merchant will report {the} refund process to NICEPAY. Then, NICEPAY will send the money that will go through the refund process to the Merchant, so that Merchant can proceed with the refund in real-time to the Customer.

Full Refund

Refund of all funds allows Customers to request a refund for all purchases from the shopping list at the Merchant and accommodate the Merchant to refund the Customer according to the nominal amount submitted.

Please contact NICEPAY Customer Service team if encounter any problem on the refund process of QRIS method.




See also

Visit the QRIS Business Model & Fee page to find out the business model and how much fee is issued to use the QRIS.

Visit the QRIS Rule and Limitation page to find out the specific provision of the QRIS.

Visit the QRIS Glossary page to find out the particular term used on QRIS.

Visit the QRIS FAQ page if you want to find out frequently asked questions related to QRIS.