The process of completing a transaction between the Merchant and the Bank that proceeds after the Customer makes an order payment to the Merchant using the QRIS payment method. This process aims to provide information to the Merchant regarding the income received by bookkeeping, and whether the nominal transaction received is similar to the nominal recorded at the Bank.

Sometimes, Merchants experience a Void or Refund that makes the Settlement process unsuccessful.





Refund is a repayment of funds processed with the agreement between the Customer and Merchant without any dispute among both parties. After the Customer requests a refund to the Merchant, Merchant will report {the} refund process to NICEPAY. Then, NICEPAY will send the money that will go through the refund process to the Merchant, so that Merchant can proceed with the refund in real-time to the Customer.

Refund of all funds allows Customers to request a refund for all purchases from the shopping list at the Merchant and accommodate the Merchant to refund the Customer according to the nominal amount submitted.