Payment
QRIS

QRIS FAQ

13min

What is the difference between paying using an E-Wallet and QRIS?

 with makes Users depend on incoming s in application to s. with requires User to scan QR provided by to make .



Does QRIS ShopeePay only accept payments through the Shopee application?

Even though uses ShopeePay, s can accept s from other s that support s with .



Can Tourist pay using QRIS?

Tourist applications that have adopted EMVCo standards can use at all s that already use .



Why can transactions using QRIS fails?

  1. Incorrect QR scan on ShopeePay application. 
  2. Orders don't match. 
  3. The has expired. 
  4. The provider's signal is interrupted while making a .
  5. The QR's background is black so it cannot be scanned.


How do Merchants check transactions that have been paid successfully with QRIS?

s can view history within a particular period through Merchant Back Office at:



What is meant by Settlement?

 is of recording a & transferring funds from a financial institution ( or ) to an individual or company which in this case will be referred to as a .

 visit Settlement Process for further .



How long does it take to carry out the QRIS Settlement process?

H+2 on workdays.



Does payment with QRIS have a refund process at the Merchant's Back Office?

Merchant Back Office doesn't provide a refund for s with . Currently, refund can only be done by using provided by for Merchants.

If there is a refund, s can with refund by contacting or relevant to carry out refund .



Why can the refund process fail?

  • Refund submission rejects by .
  • Refund submission doesn't appropriate with 's terms.


How do Merchants get shopId before continuing the test production process?

s can confirm with related MA or IT Integrator PIC.



How long is the QRIS payment deadline?

Default 5 minutes deadline.



Does API Checkout support QRIS?

For now, doesn't support s.