Payment
QRIS

QRIS FAQ

13min

What is the difference between paying using an E-Wallet and QRIS?

 with makes Users depend on incoming notifications in application to payments. with requires User to scan QR provided by to make .



Does QRIS ShopeePay only accept payments through the Shopee application?

Even though uses ShopeePay, Merchants can accept payments from other Partners that support payments with .



Can Tourist pay using QRIS?

Tourist applications that have adopted EMVCo standards can use at all Merchants that already use .



Why can transactions using QRIS fails?

  1. Incorrect QR scan on ShopeePay application. 
  2. Orders don't match. 
  3. The has expired. 
  4. The provider's signal is interrupted while making a .
  5. The QR's background is black so it cannot be scanned.


How do Merchants check transactions that have been paid successfully with QRIS?

Merchants can view history within a particular period through Merchant Back Office at:



What is meant by Settlement?

 is of recording a & transferring funds from a financial institution ( or ) to an individual or company which in this case will be referred to as a .

 visit Settlement Process for further .



How long does it take to carry out the QRIS Settlement process?

H+2 on workdays.



Does payment with QRIS have a refund process at the Merchant's Back Office?

Merchant Back Office doesn't provide a refund for payments with . Currently, refund can only be done by using provided by for Merchants.

If there is a refund, Customers can with refund by contacting or relevant to carry out refund .



Why can the refund process fail?

  • Refund submission rejects by .
  • Refund submission doesn't appropriate with 's terms.


How do Merchants get shopId before continuing the test production process?

Merchants can confirm with related MA or IT Integrator PIC.



How long is the QRIS payment deadline?

Default 5 minutes deadline.



Does API Checkout support QRIS?

For now, doesn't support payments.