Payment
QRIS

QRIS FAQ

13min

What is the difference between paying using an E-Wallet and QRIS?

 with  makes Users depend on  incoming s in   application to  s.  with  requires  User to scan  QR provided by   to make   .



Does QRIS ShopeePay only accept payments through the Shopee application?

Even though  uses  ShopeePay, s can accept s from other  s that support s with .



Can Tourist pay using QRIS?

Tourist applications that have adopted EMVCo standards can use  at all s that already use .



Why can transactions using QRIS fails?

  1. Incorrect QR scan on  ShopeePay application. 
  2. Orders don't match. 
  3. The  has expired. 
  4. The provider's signal is interrupted while making a .
  5. The QR's background is black so it cannot be scanned.


How do Merchants check transactions that have been paid successfully with QRIS?

s can view  history within a particular period through  Merchant Back Office at:



What is meant by Settlement?

 is   of recording a  & transferring  funds from a financial institution ( or ) to an individual or company which in this case will be referred to as a .

 visit  Settlement Process  for further .



How long does it take to carry out the QRIS Settlement process?

H+2 on workdays.



Does payment with QRIS have a refund process at the Merchant's Back Office?

Merchant Back Office  doesn't provide a refund  for s with . Currently,  refund  can only be done by using   provided by  for Merchants.

If there is a refund, s can  with  refund  by contacting   or  relevant  to carry out  refund .



Why can the refund process fail?

  • Refund submission rejects by  .
  • Refund submission doesn't appropriate with  's terms.


How do Merchants get shopId before continuing the test production process?

s can confirm with  related MA or IT Integrator PIC.



How long is the QRIS payment deadline?

Default 5 minutes   deadline.



Does API Checkout support QRIS?

For now,   doesn't support  s.