Payment
Credit Card

Credit Card Transaction Settlement

7min

Settlement



The of completing a between and that proceeds after makes an to using . This aims to provide to regarding income received by bookkeeping, and whether nominal received is similar to nominal recorded at .

Sometimes, Merchants experience a void or refund that makes unsuccessful.



Transaction Cancellation



Void

Transaction cancellation can be submitted if has made full (full amount) which has been successful and hasn't been through by Acquirer . If a void occurs, there will be no invoice printed on cardholder's billing sheet.

Transaction cancellations for methods bearing Visa, Mastercard, JCB, and Amex logos can be made using or provided for Merchants.



Refund

Refund is a of repayment funds that occurs within the agreement between and without any dispute between both parties. Customers can only request a Refund within 3 months from time. After requests a Refund from , then will report Refund to . There are 2 types of Refund, as follows:

Full Refund

Refund of all funds allows Customers to request a refund for all purchases from shopping list at and accommodates to refund according to nominal amount submitted.

Partial Refund

Partial Refunds allow Customers to apply for refunds for particular items from shopping list at Merchants and accommodates Merchants to refund according to nominal amount submitted.

The refund for from to executes through Cancel (Version 1: V1 Cancel Transaction | Version 2: Cancel - API CheckoutCancel - API Credit Card) or  Merchant Back Office. Merchants aren't allowed to transfer funds directly to . This needs to be done to fulfill compliance with 's policies.

Refund Process

Refund Process
Refund Process

  1. The requests a refund application to .
  2. The requests a refund application to .
  3.  requests a refund to Acquiring party.
  4. The Acquiring party requests a refund to Issuing party.
  5. The Issuing party returns funds to .
  6. The Issuing party changes amount to be paid on .



See also

 Dispute & Chargeback to find out about Dispute and action to get Chargeback.

 Credit Card FAQ if you want to find out about frequently asked questions related to .