Payment
Credit Card

Credit Card Transaction Settlement

7min

Settlement



The

 of completing a

between


and


that proceeds after


makes an


to


using



. This

aims to provide

to


regarding

income received by bookkeeping, and whether

nominal

received is similar to

nominal recorded at


.

Sometimes, Merchants experience a void or refund

 that makes



unsuccessful.



Transaction Cancellation



Void

Transaction cancellation can be submitted if



has made full

(full amount) which has been successful and hasn't been through



by

Acquirer

. If a void occurs, there will be no invoice printed on

cardholder's billing sheet.

Transaction cancellations for



methods bearing

Visa, Mastercard, JCB, and Amex logos can be made using



or


provided for Merchants.



Refund

Refund is a

 of repayment funds that occurs within the agreement between

and

without any dispute between both parties. Customers can only request a Refund within 3 months from


time. After


requests a Refund from


, then


will report

Refund

to

. There are 2 types of Refund, as follows:

Full Refund

Refund of all funds allows Customers to request a refund for all purchases from

 shopping list at


and accommodates


to refund


according to

nominal amount submitted.

Partial Refund

Partial Refunds allow Customers to apply for refunds for particular items from

 shopping list at Merchants and accommodates Merchants to refund


according to

nominal amount submitted.

The refund

 for



from


to


executes through

Cancel (Version 1: V1 Cancel Transaction | Version 2: Cancel - API CheckoutCancel - API Credit Card) or  Merchant Back Office. Merchants aren't allowed to transfer funds directly to


. This needs to be done to fulfill compliance with


's policies.

Refund Process

Refund Process
Refund Process

  1. The
    
    requests a refund application to
    
    
    .
  2. The
    
    requests a refund application to
    
    
    .
  3. 
    
    requests a refund to
    
    Acquiring party.
  4. The Acquiring party requests a refund to
    
    Issuing party.
  5. The Issuing party returns
    
    funds to
    
    
    .
  6. The Issuing party changes
    
    amount to be paid on
    
    
    .



See also





Dispute & Chargeback

to find out about Dispute

and action to get Chargeback.





Credit Card FAQ

if you want to find out about frequently asked questions related to

.