Dispute & Chargeback
Dispute is an objection performed by Cardholder to for transactions that may not be done by Cardholder. This can occur after a successful . The dispute occurs due to indications of Fraud, Customers reporting damaged or inappropriate goods, and others.
Meanwhile, Chargeback is some funds denied by and will return by where objection has been proven valid by or has agreed to objection from .
In this case, becomes an intermediary between and to communicate during dispute . If wants to reject objection from , will ask for proof of , must also provide required documents within a particular deadline.
The document content includes on name of cardholder, details of the destination address, details of billing statements, goods that go through , and receipt numbers.
The dispute deadline may differ depending on Acquiring used.
- The denying party submits a dispute to Issuing .
- The Issuing reports dispute to Principal.
- The Principal reports dispute to Acquiring .
- The Acquiring asks for evidence.
- receives reports from Acquiring Banks.
- asks for evidence.
- Merchants provide supporting documents in form of evidence to .
- If dispute party still objects to evidence provided:
- asks for details in addition to supporting documents.
- sends evidence collected into a second presentation to Acquiring .
- The receives evidence collected by .
- If denying party acknowledges evidence, then dispute will end.
- If acknowledges disclaimer, will allow to chargeback funds to be returned to disclaimer.
- If still rejects proof of , it will to the arbitration .
Arbitration Process is a carried out if denying party and do not reach an agreement in dispute . If loses appeal, must refund (chargeback) and pay associated fee.
After arbitration proceedings end:
- If denier loses appeal, there will be no chargeback .
- If denier wins on appeal, will chargeback and pay associated fee.
Associated fee is a fee charged from nominal of a and must be paid by after arbitration ends under certain conditions.
Credit Card Transaction Settlement to find out how to finish transaction on Credit card.
Credit Card FAQ to find out frequently asked question related to .