Dispute & Chargeback

overview dispute is an objection {{process}} performed by {{the}} cardholder to {{the}} {{merchant}} for transactions that may not be done by {{the}} cardholder this {{process}} can occur after a successful {{transaction}} the dispute {{process}} occurs due to indications of fraud, customers reporting damaged or inappropriate goods, and others meanwhile, chargeback is some funds denied by {{the}} {{customer}} and will return by {{the}} {{merchant}} where {{the}} objection has been proven valid by {{the}} {{bank}} or {{the}} {{merchant}} has agreed to {{the}} objection from {{the}} {{customer}} in this case, {{nicepay}} becomes an intermediary between {{the}} {{bank}} and {{the}} {{merchant}} to communicate during {{the}} dispute {{process}} if {{the}} {{merchant}} wants to reject {{the}} objection from {{the}} {{customer}} , {{nicepay}} will ask {{the}} {{merchant}} for proof of {{the}} {{transaction}} , {{the}} {{merchant}} must also provide {{the}} required documents within a particular deadline the document content includes {{information}} on {{the}} name of {{the}} cardholder, details of the destination address, {{the}} details of billing statements, goods that go through {{the}} {{transaction}} {{process}} , and receipt numbers the dispute deadline may differ depending on {{the}} acquiring {{bank}} used dispute process the denying party submits a dispute to {{the}} issuing {{bank}} the issuing {{bank}} reports {{the}} dispute to {{the}} principal the principal reports {{the}} dispute to {{the}} acquiring {{bank}} the acquiring {{bank}} asks {{nicepay}} for {{transaction}} evidence {{nicepay}} receives reports from acquiring banks {{nicepay}} asks {{the}} {{merchant}} for {{transaction}} evidence merchants provide supporting documents in {{the}} form of {{transaction}} evidence to {{nicepay}} if {{the}} dispute party still objects to {{the}} evidence provided {{nicepay}} asks {{the}} {{merchant}} for {{transaction}} details in addition to supporting documents {{nicepay}} sends {{the}} evidence collected into a second presentation to acquiring {{bank}} the {{bank}} receives {{the}} evidence collected by {{nicepay}} if {{the}} denying party acknowledges {{the}} {{transaction}} evidence, then {{the}} dispute {{process}} will end if {{the}} {{merchant}} acknowledges {{the}} disclaimer, {{the}} {{merchant}} will allow {{the}} {{bank}} to chargeback {{the}} funds to be returned to {{the}} disclaimer if {{the}} {{merchant}} still rejects {{the}} proof of {{transaction}} , it will {{proceed}} to the arbitration {{process}} arbitration process is a {{process}} carried out if {{the}} denying party and {{the}} {{merchant}} do not reach an agreement in {{the}} dispute {{process}} if {{the}} {{merchant}} loses {{the}} appeal, {{the}} {{merchant}} must refund (chargeback) and pay {{the}} associated fee after {{the}} arbitration proceedings end if {{the}} denier loses {{the}} appeal, there will be no chargeback {{process}} if {{the}} denier wins on appeal, {{the}} {{merchant}} will chargeback and pay {{the}} associated fee associated fee is a fee charged from {{the}} nominal of a {{transaction}} and must be paid by {{the}} {{merchant}} after {{the}} arbitration {{process}} ends under certain conditions see also {{visit}} {{the}} docid 3qalqxg5pvrrg7euemdy {{page}} to find out how to finish transaction on credit card {{visit}} docid 1jamanpr0 tuq4itp618p {{page}} to find out frequently asked question related to {{cc}}