Payment
E-Wallet

E-Wallet Transaction Settlement

8min

Settlement



The

 of completing a

between


and


does after


makes an


to


using an

. This

aims to provide

for


regarding

income received by accountancy, and whether

nominal

received is similar to

nominal recorded at


. Sometimes, Merchants experience a void or refund

that makes



unsuccessful.



Void



Transaction cancellation can be submitted if



has made a full

(full amount) which has been successful and has not gone through



. The following is

void time from


that works with

.

Service Name

Void Time

Remark

OVO

Same day



DANA

Before 24 hours



ShopeePay

Same day



LinkAja

Before 30 days



AstraPay

Refund Not Available





Refund



Refund is a repayment of funds processed with

 agreement between


and

without any dispute among both parties. After


requests a refund from


,

will report

refund

to

. Then,

will send

money that goes through

refund

to


, so that

can

with

manual refund for


.

Full Refund

Refund of all funds allows Customers to request a refund for all purchases from

 shopping list at


and accommodate


to refund


according to

nominal amount submitted. The following is

full refund time that has already been determined from


that works with

.

Service Name

Refund Time

Remark

OVO

Different Day = Block



DANA

More Than 24 hours > Manual Refund



ShopeePay

Different Day < 365 days = Refund



LinkAja

More Than 30 days > Manual Refund



AstraPay

Refund Not Available



Partial Refund

Partial refunds allow Customers to request a refund for particular items from

 shopping list at


} and accommodate


can refund


according to

nominal amount submitted.

Refund Process

The

 refund

doesn't include

refund

for OVO.

Refund Process
Refund Process

  1. The
    
    requests a refund application to
    
    
    .
  2. The
    
    requests a refund application to
    
    
    .
  3. 
    
    requests a refund to
    
    Acquiring party.
  4. The Acquiring party requests a refund to
    
    Issuing party.
  5. The Issuing party returns
    
    funds to
    
    
    .
  6. The Issuing party changes
    
    amount to be paid on {
    
    }
    
    .



See also





E-Wallet Business Model & Fee

to find out how



completed.





E-Wallet Rule and Limitation

to find out

specific provision of


.



 the E-Wallet Glossary

to find out

particular term used on


.





E-Wallet FAQ

if you want to find out frequently asked questions related to

.