Payment
E-Wallet

E-Wallet Transaction Settlement

8min

Settlement



The of completing a between and does after makes an to using an . This aims to provide for regarding income received by accountancy, and whether nominal received is similar to nominal recorded at . Sometimes, Merchants experience a void or refund that makes unsuccessful.



Void



Transaction cancellation can be submitted if has made a full (full amount) which has been successful and has not gone through . The following is void time from that works with .

Service Name

Void Time

Remark

OVO

Same day



DANA

Before 24 hours



ShopeePay

Same day



LinkAja

Before 30 days



AstraPay

Refund Not Available





Refund



Refund is a repayment of funds processed with agreement between and without any dispute among both parties. After requests a refund from , will report refund to . Then, will send money that goes through refund to , so that can with manual refund for .

Full Refund

Refund of all funds allows Customers to request a refund for all purchases from shopping list at and accommodate to refund according to nominal amount submitted. The following is full refund time that has already been determined from that works with .

Service Name

Refund Time

Remark

OVO

Different Day = Block



DANA

More Than 24 hours > Manual Refund



ShopeePay

Different Day < 365 days = Refund



LinkAja

More Than 30 days > Manual Refund



AstraPay

Refund Not Available



Partial Refund

Partial refunds allow Customers to request a refund for particular items from shopping list at } and accommodate can refund according to nominal amount submitted.

Refund Process

The refund doesn't include refund for OVO.

Refund Process
Refund Process

  1. The requests a refund application to .
  2. The requests a refund application to .
  3.  requests a refund to Acquiring party.
  4. The Acquiring party requests a refund to Issuing party.
  5. The Issuing party returns funds to .
  6. The Issuing party changes amount to be paid on {} .



See also

 E-Wallet Business Model & Fee to find out how completed.

 E-Wallet Rule and Limitation to find out specific provision of .

 the E-Wallet Glossary to find out particular term used on .

 E-Wallet FAQ if you want to find out frequently asked questions related to .