Payment
E-Wallet

E-Wallet Transaction Settlement

8min

Settlement



The  of completing a  between   and   does after   makes an   to   using an . This  aims to provide  for   regarding  income received by accountancy, and whether  nominal  received is similar to  nominal recorded at  . Sometimes, Merchants experience a void or refund  that makes    unsuccessful.



Void



Transaction cancellation can be submitted if   has made a full  (full amount) which has been successful and has not gone through   . The following is  void time from   that works with .

Service Name

Void Time

Remark

OVO

Same day



DANA

Before 24 hours



ShopeePay

Same day



LinkAja

Before 30 days



AstraPay

Refund Not Available





Refund



Refund is a repayment of funds processed with  agreement between   and  without any dispute among both parties. After   requests a refund from  ,  will report  refund  to . Then,  will send  money that goes through  refund  to  , so that  can  with  manual refund for  .

Full Refund

Refund of all funds allows Customers to request a refund for all purchases from  shopping list at   and accommodate   to refund   according to  nominal amount submitted. The following is  full refund time that has already been determined from   that works with .

Service Name

Refund Time

Remark

OVO

Different Day = Block



DANA

More Than 24 hours > Manual Refund



ShopeePay

Different Day < 365 days = Refund



LinkAja

More Than 30 days > Manual Refund



AstraPay

Refund Not Available



Partial Refund

Partial refunds allow Customers to request a refund for particular items from  shopping list at  } and accommodate   can refund   according to  nominal amount submitted.

Refund Process

The  refund  doesn't include  refund  for OVO.

Refund Process
Refund Process

  1. The  requests a refund application to  .
  2. The  requests a refund application to  .
  3.  requests a refund to  Acquiring party.
  4. The Acquiring party requests a refund to  Issuing party.
  5. The Issuing party returns  funds to   .
  6. The Issuing party changes  amount to be paid on {} .



See also

  E-Wallet Business Model & Fee  to find out how    completed.

  E-Wallet Rule and Limitation  to find out  specific provision of  .

 the E-Wallet Glossary  to find out  particular term used on   .

  E-Wallet FAQ  if you want to find out frequently asked questions related to .