Payment
E-Wallet

E-Wallet FAQ

16min

What is the difference between payment using E-Wallet and QRIS?

 with makes Users depend on incoming s on application to . with requires Users to scan QR provided by to make .



Why can transactions using an E-Wallet fails?

  1. Transactions reach to expiration time (expired time).
  2. The network on Issuer's side is currently unsupported.
  3. Rejected by Issuer / related .
  4. The provider's signal is interrupted while making a .


How do Merchants check transactions that have successfully paid with E-Wallet?

s can view history within a certain period of time through Merchant Back Office at:



Is there a refund process at the Merchant Back Office for payments with an E-Wallet?

Merchant Back Office provides a refund for s with an .

 visit Transaction Data for further .



How do I process a refund on an e-Wallet?

 visit E-Wallet Transaction Settlement for further .



Why hasn't the Customer received a refund?

The refund time follows time that has been determined by (E-Wallet Transaction Settlement). If still hasn't received a refund after determined time, please contact relevant .



Why can the refund process fail?

  • Refund submission rejects by .
  • Refund submission doesn't appropriate with 's terms.


What is meant by Settlement?

 is of recording a & transferring funds from a financial institution ( or ) to an individual or company which in this case will be referred to as a .

 visit Settlement Process for further .



How long does it take to carry out the E-Wallet Settlement process?

H+3 on weekdays.



How do Merchants process E-Wallet refunds through the Merchant Back Office?

s can help carry out refund by following guidelines on Transaction Data .



What is the difference between callBackUrl and dbProcessUrl ?

  • callBackUrl: contains a link to return to , successful or failed .
  • dbProcessUrl: contains destination address to make push s from to s.


What should Merchants do if they do not receive notifications from NICEPAY?

s can contact IT team and share detailed about for assistance in resending .



Is it possible to hit payment API from the Backend?

Yes, only for OVO and ShopeePay if it's requested using returnJson=1.



Is it possible to add an expiry time to the E-Wallet?

No, expiry time goes according to 's terms after getting to hit .