E-Wallet FAQ

what is the difference between payment using e wallet and qris? {{paymentproduct}} with {{ewallet}} makes users depend on incoming {{notification}} s on {{the}} {{ewallet}} application to {{process}} {{the}} {{payment}} {{paymentproduct}} with {{qris}} requires {{the}} users to scan {{the}} qr provided by {{merchant}} to make {{the}} {{payment}} {{process}} why can transactions using an e wallet fails? transactions reach to expiration time (expired time) the network on {{the}} issuer's side is currently unsupported rejected by {{the}} issuer / related {{partner}} the provider's signal is interrupted while making a {{transaction}} how do merchants check transactions that have successfully paid with e wallet? {{merchant}} s can view {{transaction}} history within a certain period of time through {{the}} merchant back office docid\ s2zo71iysoasepjtevvn7 at transaction data docid\ zrk8rit bqhvjtchyi31m {{menu}} to check all {{transaction}} data, or fail transaction docid 80blnxz5ufod5tu7wd7ea {{menu}} to check {{the}} failed {{transaction}} data is there a refund process at the merchant back office for payments with an e wallet? merchant back office docid\ s2zo71iysoasepjtevvn7 {{nicepay}} provides a refund {{process}} for {{payment}} s with an {{ewallet}} {{please}} visit transaction data docid\ zrk8rit bqhvjtchyi31m {{page}} for further {{information}} how do i process a refund on an e wallet? {{please}} visit {{the}} e wallet transaction settlement docid 7y1zpucoln2y6ynrnxq93 {{page}} for further {{information}} why hasn't the customer received a refund? the {{nicepay}} refund {{service}} time follows {{the}} {{service}} time that has been determined by {{the}} {{partner}} ( e wallet transaction settlement docid 7y1zpucoln2y6ynrnxq93 ) if {{the}} {{customer}} still hasn't received a refund after {{the}} determined time, please contact {{the}} relevant {{partner}} why can the refund process fail? refund submission rejects by {{the}} {{partner}} refund submission doesn't appropriate with {{the}} {{merchant}} 's terms what is meant by settlement? {{settlement}} is {{the}} {{process}} of recording a {{transaction}} & transferring {{transaction}} funds from a financial institution ( {{bank}} or {{nicepay}} ) to an individual or company which in this case will be referred to as a {{merchant}} {{please}} visit {{the}} settlement process docid 33usinprk5sroj2thctpa {{page}} for further {{information}} how long does it take to carry out the e wallet settlement process? h+3 on weekdays how do merchants process e wallet refunds through the merchant back office? {{merchant}} s can help carry out {{the}} refund {{process}} by following {{the}} guidelines on {{the}} transaction data docid\ zrk8rit bqhvjtchyi31m {{page}} what is the difference between callbackurl and dbprocessurl ? callbackurl contains a link to return to {{the}} {{merchant}} {{page}} , successful or failed {{transaction}} {{information}} dbprocessurl contains {{the}} destination address to make push {{notification}} s from {{nicepay}} to {{merchant}} s what should merchants do if they do not receive notifications from nicepay? {{merchant}} s can contact {{the}} {{nicepay}} it team and share detailed {{information}} about {{the}} {{transaction}} for assistance in resending {{the}} {{notification}} is it possible to hit payment api from the backend? yes, only for ovo and shopeepay {{ewallet}} if it's requested using returnjson=1 is it possible to add an expiry time to the e wallet? no, {{the}} expiry time goes according to {{the}} {{partner}} 's terms after getting to hit {{the}} {{payment}} {{api}}