E-Wallet FAQ
with makes Users depend on incoming notifications on application to . with requires Users to scan QR provided by to make .
- Transactions reach to expiration time (expired time).
- The network on Issuer's side is currently unsupported.
- Rejected by Issuer / related .
- The provider's signal is interrupted while making a .
Merchants can view history within a certain period of time through Merchant Back Office at:
Merchant Back Office provides a refund for payments with an .
visit Transaction Data for further .
visit E-Wallet Transaction Settlement for further .
The refund time follows time that has been determined by (E-Wallet Transaction Settlement). If still hasn't received a refund after determined time, please contact relevant .
- Refund submission rejects by .
- Refund submission doesn't appropriate with 's terms.
is of recording a & transferring funds from a financial institution ( or ) to an individual or company which in this case will be referred to as a .
visit Settlement Process for further .
H+3 on weekdays.
Merchants can help carry out refund by following guidelines on Transaction Data .
- callBackUrl: contains a link to return to , successful or failed .
- dbProcessUrl: contains destination address to make push notifications from to Merchants.
Merchants can contact IT team and share detailed about for assistance in resending .
Yes, only for OVO and ShopeePay if it's requested using returnJson=1.
No, expiry time goes according to 's terms after getting to hit .