Payment
E-Wallet

E-Wallet FAQ

16min

What is the difference between payment using E-Wallet and QRIS?



 with

makes Users depend on incoming notifications on


application to



.

with

requires

Users to scan

QR provided by

to make



.



Why can transactions using an E-Wallet fails?

  1. Transactions reach to expiration time (expired time).
  2. The network on
    
    Issuer's side is currently unsupported.
  3. Rejected by
    
    Issuer / related
    
    .
  4. The provider's signal is interrupted while making a
    
    .


How do Merchants check transactions that have successfully paid with E-Wallet?

Merchants can view

 history within a certain period of time through

Merchant Back Office at:



Is there a refund process at the Merchant Back Office for payments with an E-Wallet?

Merchant Back Office

 provides a refund

for payments with an

.



 visit Transaction Data

for further

.



How do I process a refund on an e-Wallet?



 visit

E-Wallet Transaction Settlement

for further

.



Why hasn't the Customer received a refund?

The

 refund

time follows


time that has been determined by


(E-Wallet Transaction Settlement). If


still hasn't received a refund after

determined time, please contact

relevant

.



Why can the refund process fail?

  • Refund submission rejects by
    
    
    .
  • Refund submission doesn't appropriate with
    
    
    's terms.


What is meant by Settlement?



 is


of recording a

& transferring

funds from a financial institution (

or

) to an individual or company which in this case will be referred to as a

.



 visit

Settlement Process

for further

.



How long does it take to carry out the E-Wallet Settlement process?

H+3 on weekdays.



How do Merchants process E-Wallet refunds through the Merchant Back Office?

Merchants can help carry out

 refund

by following

guidelines on

Transaction Data

.



What is the difference between callBackUrl and dbProcessUrl ?

  • callBackUrl: contains a link to return to
    
    
    
    , successful or failed
    
    
    .
  • dbProcessUrl: contains
    
    destination address to make push notifications from
    
    to Merchants.


What should Merchants do if they do not receive notifications from NICEPAY?

Merchants can contact



IT team and share detailed

about


for assistance in resending


.



Is it possible to hit payment API from the Backend?

Yes, only for OVO and ShopeePay

 if it's requested using returnJson=1.



Is it possible to add an expiry time to the E-Wallet?

No,

 expiry time goes according to


's terms after getting to hit



.

Updated 08 Apr 2024
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