Payment
E-Wallet

E-Wallet FAQ

16min

What is the difference between payment using E-Wallet and QRIS?

 with makes Users depend on incoming notifications on application to . with requires Users to scan QR provided by to make .



Why can transactions using an E-Wallet fails?

  1. Transactions reach to expiration time (expired time).
  2. The network on Issuer's side is currently unsupported.
  3. Rejected by Issuer / related .
  4. The provider's signal is interrupted while making a .


How do Merchants check transactions that have successfully paid with E-Wallet?

Merchants can view history within a certain period of time through Merchant Back Office at:



Is there a refund process at the Merchant Back Office for payments with an E-Wallet?

Merchant Back Office provides a refund for payments with an .

 visit Transaction Data for further .



How do I process a refund on an e-Wallet?

 visit E-Wallet Transaction Settlement for further .



Why hasn't the Customer received a refund?

The refund time follows time that has been determined by (E-Wallet Transaction Settlement). If still hasn't received a refund after determined time, please contact relevant .



Why can the refund process fail?

  • Refund submission rejects by .
  • Refund submission doesn't appropriate with 's terms.


What is meant by Settlement?

 is of recording a & transferring funds from a financial institution ( or ) to an individual or company which in this case will be referred to as a .

 visit Settlement Process for further .



How long does it take to carry out the E-Wallet Settlement process?

H+3 on weekdays.



How do Merchants process E-Wallet refunds through the Merchant Back Office?

Merchants can help carry out refund by following guidelines on Transaction Data .



What is the difference between callBackUrl and dbProcessUrl ?

  • callBackUrl: contains a link to return to , successful or failed .
  • dbProcessUrl: contains destination address to make push notifications from to Merchants.


What should Merchants do if they do not receive notifications from NICEPAY?

Merchants can contact IT team and share detailed about for assistance in resending .



Is it possible to hit payment API from the Backend?

Yes, only for OVO and ShopeePay if it's requested using returnJson=1.



Is it possible to add an expiry time to the E-Wallet?

No, expiry time goes according to 's terms after getting to hit .

Updated 08 Apr 2024
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