Payment
E-Wallet

E-Wallet FAQ

16min

What is the difference between payment using E-Wallet and QRIS?

 with  makes Users depend on incoming s on   application to   .  with  requires  Users to scan  QR provided by  to make   .



Why can transactions using an E-Wallet fails?

  1. Transactions reach to expiration time (expired time).
  2. The network on  Issuer's side is currently unsupported.
  3. Rejected by  Issuer / related .
  4. The provider's signal is interrupted while making a .


How do Merchants check transactions that have successfully paid with E-Wallet?

s can view  history within a certain period of time through  Merchant Back Office at:



Is there a refund process at the Merchant Back Office for payments with an E-Wallet?

Merchant Back Office  provides a refund  for s with an .

 visit Transaction Data  for further .



How do I process a refund on an e-Wallet?

 visit  E-Wallet Transaction Settlement  for further .



Why hasn't the Customer received a refund?

The  refund  time follows   time that has been determined by   (E-Wallet Transaction Settlement). If   still hasn't received a refund after  determined time, please contact  relevant .



Why can the refund process fail?

  • Refund submission rejects by  .
  • Refund submission doesn't appropriate with  's terms.


What is meant by Settlement?

 is   of recording a  & transferring  funds from a financial institution ( or ) to an individual or company which in this case will be referred to as a .

 visit  Settlement Process  for further .



How long does it take to carry out the E-Wallet Settlement process?

H+3 on weekdays.



How do Merchants process E-Wallet refunds through the Merchant Back Office?

s can help carry out  refund  by following  guidelines on  Transaction Data .



What is the difference between callBackUrl and dbProcessUrl ?

  • callBackUrl: contains a link to return to   , successful or failed  .
  • dbProcessUrl: contains  destination address to make push s from  to s.


What should Merchants do if they do not receive notifications from NICEPAY?

s can contact   IT team and share detailed  about   for assistance in resending  .



Is it possible to hit payment API from the Backend?

Yes, only for OVO and ShopeePay  if it's requested using returnJson=1.



Is it possible to add an expiry time to the E-Wallet?

No,  expiry time goes according to  's terms after getting to hit   .

Updated 18 Mar 2025
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