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Payment
Virtual Account (VA)

VA FAQ

21min

Why can transactions using Virtual Account (VA) fail?

  1. VA number/billing number not found.
  2. Company code not listed.
  3. Entering
         wrong VA number.
  4. The
         time has expired. So,
         VA number can no longer use.
  5. 
         with VA number was successful but hit by a timeout from
    
        .


How do Merchants check transactions that have been successfully paid with a Virtual Account?

Merchants can view

 history within a certain period through
 Merchant Back Office at:

  • Transaction Data
         to check all
         data, or
  • Fail Transaction
         to check failed
         data.


What is meant by Settlement?



 is

 of recording a
 of transferring
 funds from a financial institution (
 or
) to an individual or company that refer to as a
.



 visit
 Business Operation
 for further
.



How long does it take to complete the Virtual Account Settlement process?



 visit
 Business Operation
 for further
.



Is there a refund process at the Merchant Back Office for payments with a Virtual Account?

The

 Merchant Back Office does not provide a refund
 for payments with a
. Customers can carry out
 refund
 by contacting

 to carry out
 refund
.



Can VA Fix Close the amount?

Yes,

 provides a Fixed type of VA with a close amount, such as Fixed Close.



When will the Merchant receive the notification?

Merchants will receive a

 after a successful
.



Why don't Merchants receive notifications?



 ensure that

 URL used is valid or not.

  • If valid, please make sure whether
    
         uses a firewall.
  • If using a firewall, please whitelist
    
         IP first.


What to do if the notification is interrupted so that the Merchant does not receive the notification?



 contact
 for assistance in resending

.



What should be done if the Mandiri VA to be paid is disrupted so that the VA fails to be paid?



 ensure that

 provider is similar to
 prefix used.

  • 
         - 88049
  • Transferpay - 70014


What is the maximum number of digits to make a VA Fix type?

Maximum 8 digits.



Can the VA expiry date and expiry time be set by the Merchant?

Yes, Merchants can set via

 vacctValidDt and vacctValidTm parameters to adjust
 VA expiration time.



What to do if the VA has been paid but the transaction status is still unpaid?

Merchants can apply to

, whether

 wants to be MANUAL FLAGGING (manually
 successfully) or a REFUND
.



Why does the VA register experience an error?

Constraints that often occur are caused by errors in

 parameters sent.



What should be done if the Merchant wants to do a payment simulation?

Merchants can share VAs that want to make payments to

, then
 will help simulate


 on
 VA.



How do I create a merchantToken for VA registration?

merchantToken can create by


 values combination (timeStamp+iMid+referenceNo+amt+merchantKey) with SHA256.



Can billing data and delivery data be equated?

Yes, billing data is mandatory for registration, while data delivery is optional.



Can Merchants use 2 types of VA? For example, Merchant wants to use Normal VA and Fix VA.

Yes, but Merchants need 2

 IDs (MID) for this purpose.



In VA Fix, what will happen if the Customer proceed the first checkout process (for example shoes) but does not pay, then the Customer checks out again with a different order (for example clothes)?

VA in

 first

 that wasn't paid will automatically change
 to expired when

 performs
 second

.

Updated 13 Mar 2024
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TABLE OF CONTENTS
Why can transactions using Virtual Account (VA) fail?
How do Merchants check transactions that have been successfully paid with a Virtual Account?
What is meant by Settlement?
How long does it take to complete the Virtual Account Settlement process?
Is there a refund process at the Merchant Back Office for payments with a Virtual Account?
Can VA Fix Close the amount?
When will the Merchant receive the notification?
Why don't Merchants receive notifications?
What to do if the notification is interrupted so that the Merchant does not receive the notification?
What should be done if the Mandiri VA to be paid is disrupted so that the VA fails to be paid?
What is the maximum number of digits to make a VA Fix type?
Can the VA expiry date and expiry time be set by the Merchant?
What to do if the VA has been paid but the transaction status is still unpaid?
Why does the VA register experience an error?
What should be done if the Merchant wants to do a payment simulation?
How do I create a merchantToken for VA registration?
Can billing data and delivery data be equated?
Can Merchants use 2 types of VA? For example, Merchant wants to use Normal VA and Fix VA.
In VA Fix, what will happen if the Customer proceed the first checkout process (for example shoes) but does not pay, then the Customer checks out again with a different order (for example clothes)?
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