VA FAQ

21min

Why can transactions using Virtual Account (VA) fail?
VA number/billing number not found.
Company code not listed.
Entering ﻿ wrong VA number.
The ﻿ time has expired. So, ﻿ VA number can no longer use.
﻿﻿ with VA number was successful but hit by a timeout from ﻿ ﻿.
﻿
How do Merchants check transactions that have been successfully paid with a Virtual Account?
﻿﻿s can view ﻿ history within a certain period through ﻿ Merchant Back Office﻿ at:
﻿Transaction Data﻿ ﻿ to check all ﻿ data, or
﻿Fail Transaction﻿ ﻿ to check failed ﻿ data.
﻿
What is meant by Settlement?
﻿﻿ is ﻿ ﻿ of recording a ﻿ of transferring ﻿ funds from a Financial Institution (﻿ or ﻿) to an individual or company that refer to as a ﻿.
﻿﻿ visit ﻿ Business Operation﻿ ﻿ for further ﻿.
﻿
How long does it take to complete the Virtual Account Settlement process?
﻿﻿ visit ﻿ Business Operation﻿ ﻿ for further ﻿.
﻿
Is there a refund process at the Merchant Back Office for payments with a Virtual Account?
The ﻿ Merchant Back Office﻿ does not provide a refund ﻿ for ﻿s with a ﻿. ﻿s can carry out ﻿ refund ﻿ by contacting ﻿ ﻿ to carry out ﻿ refund ﻿.
﻿
Can VA Fix Close the amount?
Yes, ﻿ provides a Fixed type of VA with a close amount, such as Fixed Close.
﻿
When will the Merchant receive the notification?
﻿﻿s will receive a ﻿ after a successful ﻿.
﻿
Why don't Merchants receive notifications?
﻿﻿ ensure that ﻿ ﻿ URL used is valid or not.
If valid, please make sure whether ﻿ ﻿ uses a firewall.
If using a firewall, please whitelist ﻿ ﻿ IP first.
﻿
What to do if the notification is interrupted so that the Merchant does not receive the notification?
﻿﻿ contact ﻿ for assistance in resending ﻿ ﻿.
﻿
What should be done if the Mandiri VA to be paid is disrupted so that the VA fails to be paid?
﻿﻿ ensure that ﻿ ﻿ provider is similar to ﻿ prefix used. 
﻿﻿ - 88049
Transferpay - 70014
﻿
What is the maximum number of digits to make a VA Fix type?
Maximum 8 digits.
﻿
Can the VA expiry date and expiry time be set by the Merchant?
Yes, ﻿s can set via ﻿ vacctValidDt and vacctValidTm ﻿s to adjust ﻿ VA expiration time.
﻿
What to do if the VA has been paid but the transaction status is still unpaid?
﻿﻿s can apply to ﻿, whether ﻿ ﻿ wants to be MANUAL FLAGGING (manually ﻿ successfully) or a REFUND ﻿.
﻿
Why does the VA register experience an error?
Constraints that often occur are caused by errors in ﻿ ﻿s sent.
﻿
What should be done if the Merchant wants to do a payment simulation?
﻿﻿s can share VAs that want to make ﻿s to ﻿, then ﻿ will help simulate ﻿ ﻿ ﻿ on ﻿ VA.
﻿
How do I create a merchantToken for VA registration?
merchantToken can create by ﻿ ﻿ values combination (timeStamp+iMid+referenceNo+amt+merchantKey) with SHA256.
﻿
Can billing data and delivery data be equated?
Yes, billing data is mandatory for registration, while data delivery is optional.
﻿
Can Merchants use 2 types of VA? For example, Merchant wants to use Normal VA and Fix VA.
Yes, but ﻿s need 2 ﻿ IDs (MID) for this purpose.
﻿
In VA Fix, what will happen if the Customer proceed the first checkout process (for example shoes) but does not pay, then the Customer checks out again with a different order (for example clothes)?
VA in ﻿ first ﻿ ﻿ that wasn't paid will automatically change ﻿ to expired when ﻿ ﻿ performs ﻿ second ﻿ ﻿.

VA Glossary

Convenience Store (CVS)

VA FAQ

Why can transactions using Virtual Account (VA) fail?

How do Merchants check transactions that have been successfully paid with a Virtual Account?

What is meant by Settlement?

How long does it take to complete the Virtual Account Settlement process?

Is there a refund process at the Merchant Back Office for payments with a Virtual Account?

Can VA Fix Close the amount?

When will the Merchant receive the notification?

Why don't Merchants receive notifications?

What to do if the notification is interrupted so that the Merchant does not receive the notification?

What should be done if the Mandiri VA to be paid is disrupted so that the VA fails to be paid?

What is the maximum number of digits to make a VA Fix type?

Can the VA expiry date and expiry time be set by the Merchant?

What to do if the VA has been paid but the transaction status is still unpaid?

Why does the VA register experience an error?

What should be done if the Merchant wants to do a payment simulation?

How do I create a merchantToken for VA registration?

Can billing data and delivery data be equated?

Can Merchants use 2 types of VA? For example, Merchant wants to use Normal VA and Fix VA.

In VA Fix, what will happen if the Customer proceed the first checkout process (for example shoes) but does not pay, then the Customer checks out again with a different order (for example clothes)?

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