Merchant Back Office
Notice & Help

Contact CS

11min
Contact Customer Service
Contact Customer Service


The Contact Customer Service used to view list of created question, question history alongside its answer. In this , you can register new questions and will be answered later by team systematically.



There are 3 s on Contact CS ; Search Option, Search Result and Registrasi. The Search Option is a form used to input search criteria. The Search Result displays data search results based on inputted criteria. The Registrasi is to register filed question.



Contact Customer Service


Document image


The Search Option consists of search form used to search all data. The form consists of:

Name

Description

Remark

Inquiry Type

Frequently asked question type

Default: Total -> all inquiry type



Dropdown option:

  • Total
  • Terminate
  • 
  • 
  • IT
  • Other

Title

Question title topic



Search

Button to search data based on inputted keyword



Register

Button to navigate User to register new question



The Search Result displays data search results based on keyword inputted in Search Option . This contains list of questions and answers history.

Contact CS - Search Result
Contact CS - Search Result


The list of questions topics used to search for specific questions is available in Title column.

Contact CS - Search Result - Title
Contact CS - Search Result - Title




View

Contact CS - View
Contact CS - View


The View contains detail of questions data along with it's reply from CS. The form consists of:

Name

Description

Remark

MID

ID 



Inquiry Type

Queue ID number of inquiry type

Default: Total



Dropdown list:

  • Total
  • Terminate
  • 
  • 
  • IT
  • Other

Title

Title from requested topic



Information

Content from questioned topic





Answer

Answer from requested topic



Requester

Question Sender





Registration

Contact CS - Regist
Contact CS - Regist


 can file questions by registering question beforehand. Save to send file on internal and question will automatically appear on queue. After pressing Save , display will seem like picture below.

Contact CS - Search Result After Regist
Contact CS - Search Result After Regist




Tutorial



Search Question Data

Contact CS - Search Result
Contact CS - Search Result


Here’s guidance for searching question list.

  1. Open sidebar.
  2.  Notice & Help .
  3.  Contact CS .
  4.  search term in Search Option .
  5. You can search based on custom Inquiry Type and Title, or;
  6.  Search to perform data searching .
  7. The searched data will appear in Search Result .



Register Questions To CS

Contact CS - Regist
Contact CS - Regist


Here’s guidance for registering questions to CS.

  1. Open sidebar.
  2.  Notice & Help .
  3.  Contact CS .
  4.  Registration .
  5. Fill out form in Regist that appears above Search Option .
  6.  Save to send question.
  7. The saved form will be sent automatically to CS for further notice.



See also

 Notice to find out how to read announcement.

 FAQ to find out how to search answer for general question.



Updated 16 May 2024
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