Contact CS
The Contact Customer Service used to view list of created question, question history alongside its answer. In this , you can register new questions and will be answered later by team systematically.
There are 3 s on Contact CS ; Search Option, Search Result and Registrasi. The Search Option is a form used to input search criteria. The Search Result displays data search results based on inputted criteria. The Registrasi is to register filed question.
The Search Option consists of search form used to search all data. The form consists of:
Name | Description | Remark |
---|---|---|
Inquiry Type | Frequently asked question type | Default: Total -> all inquiry type Dropdown option:
|
Title | Question title topic | |
Search | Button to search data based on inputted keyword | |
Register | Button to navigate User to register new question | |
The Search Result displays data search results based on keyword inputted in Search Option . This contains list of questions and answers history.
The list of questions topics used to search for specific questions is available in Title column.
The View contains detail of questions data along with it's reply from CS. The form consists of:
Name | Description | Remark |
---|---|---|
MID | ID | |
Inquiry Type | Queue ID number of inquiry type | Default: Total Dropdown list:
|
Title | Title from requested topic | |
Information | Content from questioned topic | |
Answer | Answer from requested topic | |
Requester | Question Sender | |
can file questions by registering question beforehand. Save to send file on internal and question will automatically appear on queue. After pressing Save , display will seem like picture below.
Here’s guidance for searching question list.
- Open sidebar.
- Notice & Help .
- Contact CS .
- search term in Search Option .
- You can search based on custom Inquiry Type and Title, or;
- Search to perform data searching .
- The searched data will appear in Search Result .
Here’s guidance for registering questions to CS.
- Open sidebar.
- Notice & Help .
- Contact CS .
- Registration .
- Fill out form in Regist that appears above Search Option .
- Save to send question.
- The saved form will be sent automatically to CS for further notice.
Notice to find out how to read announcement.
FAQ to find out how to search answer for general question.