Merchant Back Office
Notice & Help

Contact CS

11min
Contact Customer Service
Contact Customer Service


The Contact Customer Service

 used to view

list of created question, question history alongside its answer. In this

, you can register new questions and will be answered later by

team systematically.



There are 3

s on Contact CS

; Search Option, Search Result and Registrasi. The Search Option

is a form

used to input

search criteria. The Search Result

displays data search results based on

inputted criteria. The Registrasi

is

to register

filed question.



Contact Customer Service


Document image


The Search Option

 consists of

search form used to search all data. The form consists of:

Name

Description

Remark

Inquiry Type

Frequently asked question type

Default: Total -> all inquiry type



Dropdown option:

  • Total
  • Terminate
  • 
    
    
  • 
    
    
  • IT
  • Other

Title

Question title topic



Search

Button to search data based on

 inputted keyword



Register

Button to navigate User to register new question



The Search Result

 displays data search results based on

keyword inputted in

Search Option

. This

contains list of questions and answers history.

Contact CS - Search Result
Contact CS - Search Result


The list of questions topics used to search for specific questions is available in

 Title column.

Contact CS - Search Result - Title
Contact CS - Search Result - Title




View

Contact CS - View
Contact CS - View


The View

 contains detail of questions data along with it's reply from

CS. The form consists of:

Name

Description

Remark

MID

ID





Inquiry Type

Queue ID number of inquiry type

Default: Total



Dropdown list:

  • Total
  • Terminate
  • 
    
    
  • 
    
    
  • IT
  • Other

Title

Title from requested topic



Information

Content from

 questioned

topic





Answer

Answer from

 requested topic



Requester

Question Sender





Registration

Contact CS - Regist
Contact CS - Regist




 can file questions by registering

question beforehand.


Save

to send

file on


internal

and question will automatically appear on

queue. After pressing

Save

,

display will seem like

picture below.

Contact CS - Search Result After Regist
Contact CS - Search Result After Regist




Tutorial



Search Question Data

Contact CS - Search Result
Contact CS - Search Result


Here’s guidance for searching question list.

  1. Open sidebar.
  2. 
    
    
    Notice & Help
    
    .
  3. 
    
    
    Contact CS
    
    .
  4. 
    
    
    search term in
    
    Search Option
    
    .
  5. You can search based on custom Inquiry Type and Title, or;
  6. 
    
    
    Search
    
    to perform
    
    data searching
    
    .
  7. The searched data will appear in
    
    Search Result
    
    .



Register Questions To CS

Contact CS - Regist
Contact CS - Regist


Here’s guidance for registering questions to CS.

  1. Open sidebar.
  2. 
    
    
    Notice & Help
    
    .
  3. 
    
    
    Contact CS
    
    .
  4. 
    
    
    Registration
    
    .
  5. Fill out
    
    form in
    
    Regist
    
    that appears above
    
    Search Option
    
    .
  6. 
    
    
    Save
    
    to send
    
    question.
  7. The saved form will be sent automatically to
    
    CS for further notice.



See also





Notice

to find out how to read

announcement.





FAQ

to find out how to search answer for

general question.



Updated 16 May 2024
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