Contact CS
The Contact Customer Service sub-menu used to view the list of created question, question history alongside its answer. In this menu, you can register new questions and will be answered later by NICEPAY team systematically.
There are 3 sections on Contact CS page; Search Option, Search Result and Registrasi. The Search Option section is a form section used to input the search criteria. The Search Result section displays data search results based on the inputted criteria. The Registrasi section is section to register the filed question.
Contact Customer Service
The Search Option section consists of the search form used to search all data. The form consists of:
Name | Description | Remark |
|---|---|---|
Inquiry Type | Frequently asked question type | Default: Total -> all inquiry type Dropdown option:
|
Title | Question title topic | |
Search | Button to search data based on the inputted keyword | |
Register | Button to navigate User to register new question | |
The Search Result section displays data search results based on the keyword inputted in the Search Option section. This section contains list of questions and answers history.
The list of questions topics used to search for specific questions is available in the Title column.
View
The View section contains detail of questions data along with it's reply from NICEPAY CS. The form consists of:
Name | Description | Remark |
|---|---|---|
MID | ID Merchant | |
Inquiry Type | Queue ID number of inquiry type | Default: Total Dropdown list:
|
Title | Title from requested topic | |
Information | Content from the questioned information topic | |
Answer | Answer from the requested topic | |
Requester | Question Sender | |
Registration
Merchant can file questions by registering the question beforehand. Press the Save button to send the file on the SMS internal system and question will automatically appear on the queue. After pressing the Save button, the display will seem like the picture below.
Tutorial
Search Question Data
Here’s guidance for searching question list.
- Open sidebar.
- Select the Notice & Help menu.
- Select the Contact CS sub-menu.
- Input the search term in the Search Option section.
- You can search based on custom Inquiry Type and Title, or;
- Press the Search button to perform the data searching process.
- The searched data will appear in the Search Result section.
Register Questions To CS
Here’s guidance for registering questions to CS.
- Open sidebar.
- Select the Notice & Help menu.
- Select the Contact CS sub-menu.
- Click the Registration button.
- Fill out the form in the Regist section that appears above the Search Option section.
- Click the Save button to send the question.
- The saved form will be sent automatically to NICEPAY CS for further notice.