Payment
Payloan

Payloan FAQ

14min

What is the difference between Payloan and Paylater?



 is a loan of funds given by


or other financial institution with a period and interest.

Paylater is a later

 ways or installment to buy goods or services linked to a

or digital application.



What if you want to transact with Payloan but don't have an account with a Payloan Partner that works with NICEPAY?

Customers must create an account first on

 used


application. Because after proceeding with



, Customers will redirect to



's application to complete


.



What if you don't have enough limits to proceed with the transactions with Payloan Partners?

  • If you have a bill,
    
    
    must pay off
    
    previous bill on
    
    
    
    first, so that he can make transactions again with sufficient limits.
  • If you don't have a bill, then
    
    
    must submit an additional limit to
    
    relevant
    
    
    before making a
    
    .


Why can transactions using Payloan fails?

  1. 
    
    limit is not sufficient to complete
    
    
    .
  2. The provider's signal is interrupted while making a
    
    .
  3. Not supported by
    
    Issuer network.
  4. Transaction rejected from
    
    
    .


How do Merchants check transactions that have been successfully paid with Payloan?

Merchants can view

 history within a certain period through

Merchant Back Office at:



Does payment with Payloan have a refund process at the Merchant Back Office?

The

 Merchant Back Office doesn't provide a refund

for payments with

. Customers can carry out

refund

by contacting


or

relevant

to carry out

refund

.



Why hasn't the Customer received a refund?

The

 refund

time follows


time that has been determined by


(Payloan Transaction Settlement). If


still hasn't received a refund after

decided time, please contact

relevant

.



Why can the refund process fail?

  • Refund submission rejects by
    
    
    .
  • Refund submission doesn't appropriate with
    
    
    's terms.


What is meant by Settlement?



 is


of recording a

& transferring

funds from a financial institution (

or

) to an individual or company that refers to as a

.



 visit

Settlement Process

for further

.



How long does it take to carry out the Payloan Settlement process?



 visit

Payloan Transaction Settlement

for further

.



How do I cancel the Payloan payment method?

  • For Akulaku Partners, you can use
    
    
    Cancel
    
    .
  • For Kredivo and Indodana Partners, you can cancel via
    
    
    's dashboard.


Can Payloan transactions be expired?

Yes,

 transactions can be set as expired by using

payValidDt and payValidTm parameters.

Updated 08 Apr 2024
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