Payment
Payloan

Payloan Transaction Settlement

9min

Settlement



The of completing a between and proceeds after makes an to using . This aims to provide to regarding income received by bookkeeping, whether nominal received is similar to nominal recorded at .

The following is a time that have been determined by that worked with .

Service Name

Settlement Time

Remark

Akulaku

H+4

 time counts after does Confirm Receipt

Indodana

H+4

Business days

Kredivo

2 days in 1 week

Tuesday and Thursday

Sometimes, Merchants experience a void or refund that makes unsuccessful.



Void



Transaction cancellation can be submitted if has made a full (full amount) which has been successful and has not gone through .



Refund



Refund is a repayment of funds processed with agreement between and without any dispute among both parties. After requests a refund to , will use a specific dashboard given by 's to manage refund directly.

The refund for method from to executes through Cancel (Version 1: V1 Cancel Transaction | Version 2: Cancel - API Checkout, Cancel - API Payloan) or Merchant Back Office. Merchants aren't allowed to transfer funds directly to . This needs to be done to fulfill compliance with 's policies.

Refund of all funds allows Customers to request a refund for all purchases from shopping list at and accommodates can refund to according to nominal amount submitted.

The following is full refund time that has been determined by that works with .

Service Name

Refund Time

Remark

Akulaku

Before and after confirmation

Online

Indodana

  • Before cut-off time
  • After cut-off time
    • Online refund: below 30 days
    • Manual refund: above 30 days
  • Cancel RTO before cut-off time
  • Cancel RTO after cut-off time

Cut-off time = 23.59

Kredivo

  • Online: below 30 days
  • Offline: above 30 days



Partial Refund

Partial refunds allow Customers to request a refund for particular items from shopping list at and accommodate to be able can refund according to nominal amount submitted.

The following is partial refund time that has been determined by that works with .

Service Name

Refund Time

Remark

Akulaku

Before and after confirmation

Online

Indodana

  • Before cut-off time
  • After cut-off time
    • Online refund: below 30 days
    • Manual refund: above 30 days
  • Cancel RTO before cut-off time
  • Cancel RTO after cut-off time

Cut-off time = 23.59

Kredivo

  • Online: below 30 days
  • Offline: above 30 days



Refund Process

Refund Process
Refund Process

  1. The requests a refund application to .
  2. The requests a refund application to .
  3.  requests a refund to Acquiring party.
  4. The Acquiring party requests a refund to Issuing party.
  5. The Issuing party returns funds to .
  6. The Issuing party changes amount to be paid on .



See also

 Payloan Business Model & Fee to find out how is completed.

 Payloan Rule and Limitation to find out specific provision of .

 Payloan Glossary to find out particular term used on .

 Payloan FAQ if you want to find out frequently asked questions related to .