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Payloan

Payloan Transaction Settlement

9min

Settlement



The  of completing a  between   and   proceeds after   makes an   to   using   . This  aims to provide  to   regarding  income received by bookkeeping, whether  nominal  received is similar to  nominal recorded at  .

The following is a  time that have been determined by   that worked with .

Service Name

Settlement Time

Remark

Akulaku

H+4

 time counts after  does Confirm Receipt

Indodana

H+4

Business days

Kredivo

2 days in 1 week

Tuesday and Thursday

Sometimes, Merchants experience a void or refund  that makes    unsuccessful.



Void



Transaction cancellation can be submitted if   has made a full  (full amount) which has been successful and has not gone through   .



Refund



Refund is a repayment of funds processed with  agreement between   and  without any dispute among both parties. After   requests a refund to  ,   will use a specific dashboard given by 's  to manage  refund directly.

The refund  for   method from   to   executes through  Cancel (Version 1: V1 Cancel Transaction | Version 2: Cancel - API Checkout, Cancel - API Payloan) or Merchant Back Office. Merchants aren't allowed to transfer funds directly to  . This needs to be done to fulfill compliance with  's policies.

Refund of all funds allows Customers to request a refund for all purchases from  shopping list at   and accommodates   can refund to   according to  nominal amount submitted.

The following is  full refund time that has been determined by    that works with .

Service Name

Refund Time

Remark

Akulaku

Before and after confirmation

Online

Indodana

  • Before cut-off time
  • After cut-off time
    • Online refund: below 30 days
    • Manual refund: above 30 days
  • Cancel RTO before cut-off time
  • Cancel RTO after cut-off time

Cut-off time = 23.59

Kredivo

  • Online: below 30 days
  • Offline: above 30 days



Partial Refund

Partial refunds allow Customers to request a refund for particular items from  shopping list at   and accommodate   to be able can refund   according to  nominal amount submitted.

The following is  partial refund time that has been determined by    that works with .

Service Name

Refund Time

Remark

Akulaku

Before and after confirmation

Online

Indodana

  • Before cut-off time
  • After cut-off time
    • Online refund: below 30 days
    • Manual refund: above 30 days
  • Cancel RTO before cut-off time
  • Cancel RTO after cut-off time

Cut-off time = 23.59

Kredivo

  • Online: below 30 days
  • Offline: above 30 days



Refund Process

Refund Process
Refund Process

  1. The  requests a refund application to  .
  2. The  requests a refund application to  .
  3.  requests a refund to  Acquiring party.
  4. The Acquiring party requests a refund to  Issuing party.
  5. The Issuing party returns  funds to  .
  6. The Issuing party changes  amount to be paid on  .



See also

  Payloan Business Model & Fee  to find out how    is completed.

  Payloan Rule and Limitation  to find out  specific provision of  .

  Payloan Glossary  to find out  particular term used on .

  Payloan FAQ  if you want to find out frequently asked questions related to .