Payment
GPN

GPN FAQ

9min

What's the difference between paying using a card with the GPN logo and other debit/credit cards?

Cards bearing logo can only use for domestic s. Meanwhile, other s works with American Express, Mastercard, VISA, and JCB so that they can use for domestic and foreign s.

 visit Credit Card for more regarding s.



Why can transactions using a GPN card fail?

  1. The card is inactive or has expired.
  2. The card number is invalid.
  3.  card expiration period is invalid.
  4. CVV on card is invalid.
  5. Not supported by Issuer network.
  6. The daily card limit has been reached.


How do Merchants check transactions that have been successfully paid with a GPN card?

s can view history within a certain period through Merchant Back Office at:



What is meant by Settlement?

 is of recording a & transferring funds from a financial institution ( or ) to an individual or company that refers to as a .

 visit Settlement Process for further .



How long does it take to process the GPN card Settlement?

H+3 on weekdays.



Does payment with a GPN card have a Refund process at Merchant's Back Office?

The Merchant Back Office doesn't provide a refund for s with . s can carry out refund by contacting or relevant to carry out refund .



Why hasn't the Customer received a Refund?

The refund time follows time that has been determined by (GPN Transaction Settlement). If still hasn't received a refund after determined time, please contact relevant .



Why can the Refund process fail?

  • The refund submission was rejected by .
  • Refund submission does not appropriate with 's terms.