Payment
GPN

GPN FAQ

9min

What's the difference between paying using a card with the GPN logo and other debit/credit cards?

Cards bearing   logo can only use for domestic s. Meanwhile, other s works with American Express, Mastercard, VISA, and JCB so that they can use for domestic and foreign s.

 visit  Credit Card  for more  regarding s.



Why can transactions using a GPN card fail?

  1. The  card is inactive or has expired.
  2. The  card number is invalid.
  3.  card expiration period is invalid.
  4. CVV on  card is invalid.
  5. Not supported by  Issuer network.
  6. The daily  card  limit has been reached.


How do Merchants check transactions that have been successfully paid with a GPN card?

s can view  history within a certain period through  Merchant Back Office at:



What is meant by Settlement?

 is   of recording a  & transferring  funds from a financial institution ( or ) to an individual or company that refers to as a .

 visit  Settlement Process  for further .



How long does it take to process the GPN card Settlement?

H+3 on weekdays.



Does payment with a GPN card have a Refund process at Merchant's Back Office?

The  Merchant Back Office doesn't provide a refund  for s with . s can carry out  refund  by contacting   or  relevant  to carry out  refund .



Why hasn't the Customer received a Refund?

The  refund  time follows   time that has been determined by   (GPN Transaction Settlement). If   still hasn't received a refund after  determined time, please contact  relevant .



Why can the Refund process fail?

  • The refund submission was rejected by  .
  • Refund submission does not appropriate with  's terms.
Updated 18 Mar 2025
Did this page help you?
PREVIOUS
GPN Glossary
NEXT
QRIS
Docs powered by Archbee