FAQ Merchant Back Office

12 min

How to download the file on the Settlement > Settlement Report menu?

Please follow the guidance through the following link Guidance to Download Settlement Report Data on Settlement Report Menu

How to download file(s) on MMS?

In the several Merchant Management System menu, there is an Excel button to download reports into a file in Excel format. The following is a guidance list to download files on the Merchant Management System menu.

MMS Menu	Link
Transaction > Transaction Data	Download Transaction Data in the Transaction Data Menu
Transaction > Preauth Data	Download Transaction Data in the Preauth Data Menu
Transaction > Noti History	Download Transaction Data in the Noti History Menu
Transaction > Card Event History	Download Transaction Data in the Card Event History Menu
Transaction > Fail Transaction	Download Transaction Data in the Fail Transaction Menu
Transaction > Beneficiary Account	Download Transaction Data in the Beneficiary Account Menu
Transaction > Payout Balance	Download Transaction Data in the Payout Balance Menu
Discount Event > Discount Event Enroll	Download Discount Data in the Discount Event Enroll Menu
Discount Event > Discount Event Transaction	Download Discount Event Transaction Data in the Discount Event Transaction Menu
Settlement > Settlement Report	Download Transaction Data in the Settlement Report Menu
Settlement > Reconcile	Download Reconcile History Data in the Reconcile Menu
Settlement > Pending Settlement	Download Transaction Data in the Pending Settlement Menu
Settlement > Disbursement Report	Download Transaction Data in the Disbursement Report Menu
Settlement > Seller Settlement	Download Transaction Data in the Seller Settlement Menu
Service > Email Payment	Download Transaction Data in the Email Payment Menu
Service > SMS History Log	Download Transaction Data in the SMS History Log Menu
Service > SMS Top Up	Download SMS History Data in the SMS Top Up Menu
Service > Transaction Limit	Download Transaction Data in the Transaction Limit Menu
Statistic	Download Transaction Data in the Statistic Menu

What is the difference between Excel and Excel(Details) button?

If these two buttons are available in an Merchant Management System menu, the Excel button contains the all transaction data summary. Meanwhile, the Excel(Details) button contains the all transaction data summary along with the detailed data of each transaction.

How to read a file in the Settlement > Settlement Report menu?

Please visit MMS - Settlement Report File for further information.

Could the information from the Settlement > Calendar menu be downloaded into a file format?

Yes, the file can be downloaded through the Print button in PDF format.

Report File

What is the calculation formula for NICEPAY service fee?

The NICEPAY service fee formula is the sum from Fee + Installment Fee + FDS Fee + Tax (VAT).

What is the difference of the transaction on From NICEPAY and From Bank/Mitra part?

The transaction on From NICEPAY part and From Bank/Mitra part different from transaction type.

If the transaction type is Aggregator, then the transaction detail using MA schema so the transaction is on the From NICEPAY part.
If the transaction type is Facilitator, then the transaction detail using PG schema so the transaction is on the From Bank/Mitra part.

On Excel(Detail) File part detail for each transaction specific for Payloan payment method, what is the difference of nominal negative and positive on Settlement Amount column?

If the nominal on Settlement Amount is negative on refund status, then that nominal is the nominal that will be refund.
If the nominal on Settlement Amount is positive on deposit status, then that nominal is the nominal that will be billed to the Merchant or deduct from other transaction.

When the nominal on Set Off column will be filled?

The Set Off column will be filled if the Merchant proceed transaction with the deposit fund on the Payout transaction.