Merchant Back Office

FAQ Merchant Back Office

12min

How to download the file on the Settlement > Settlement Report menu?



 follow

guidance through

following link Guidance to Download Settlement Report Data on Settlement Report Menu



How to download file(s) on MMS?

In

 several


, there is an Excel

to

reports into a file in Excel format. The following is a guidance list to

files on the


.

MMS Menu

Link

Transaction > Transaction Data

Transaction > Preauth Data

Transaction > Noti History

Transaction > Card Event History

Transaction > Fail Transaction

Transaction > Beneficiary Account

Transaction > Payout Balance

Discount Event > Discount Event Enroll

Discount Event > Discount Event Transaction

Settlement > Settlement Report

Settlement > Reconcile

Settlement > Pending Settlement

Settlement > Disbursement Report

Settlement > Seller Settlement

Service > Email Payment

Service > SMS History Log

Service > SMS Top Up

Service > Transaction Limit

Statistic



What is the difference between Excel and Excel(Details) button?

If these two

s are available in an


,

Excel

contains

all

data summary. Meanwhile,

Excel(Details)

contains

all

data summary along with

detailed data of each

.



How to read a file in the Settlement > Settlement Report menu?



 visit MMS - Settlement Report File for further

.



Could the information from the Settlement > Calendar menu be downloaded into a file format?

Yes,

 file can be

ed through

Print

in PDF format.



Report File



What is the calculation formula for NICEPAY service fee?

The

 service fee formula is

sum from Fee + Installment Fee + FDS Fee + Tax (

).



What is the difference of the transaction on From NICEPAY and From Bank/Mitra part?

The

 on From NICEPAY part and From

/

part different from

type.

  • If
    
    
    type is
    
    , then
    
    
    detail using MA schema so
    
    
    is on
    
    From
    
    part.
  • If
    
    
    type is
    
    , then
    
    
    detail using PG schema so
    
    
    is on
    
    From
    
    /
    
    part.


On Excel(Detail) File part detail for each transaction specific for Payloan payment method, what is the difference of nominal negative and positive on Settlement Amount column?

  • If
    
    nominal on
    
    Amount is negative on refund
    
    , then that nominal is
    
    nominal that will be refund.
  • If
    
    nominal on
    
    Amount is positive on deposit
    
    , then that nominal is
    
    nominal that will be billed to
    
    
    or deduct from other
    
    .


When the nominal on Set Off column will be filled?

The Set Off column will be filled if



proceed

with

deposit fund on



.



How to ask for the assistance to check the transaction for the specific date?