FAQ Merchant Back Office

how to download the file on the settlement > settlement report menu? {{please}} follow {{the}} guidance through {{the}} following link docid\ qwf7ijf4rnamk4spifoy1 how to download file(s) on mms? in {{the}} several {{mms}} {{menu}} , there is an excel {{button}} to {{download}} reports into a file in excel format the following is a guidance list to {{download}} files on the {{mms}} {{menu}} mms menu link transaction > transaction data docid\ zrk8rit bqhvjtchyi31m transaction > preauth data docid\ ikei9qbt3baccsglglapc transaction > noti history docid\ a obmg0t2hvq8sdc5si0h transaction > card event history docid\ mbbrr8ntdlptnyfbxqyx transaction > fail transaction docid 80blnxz5ufod5tu7wd7ea transaction > beneficiary account docid\ bdvolkrlwicrdat 3bf9b transaction > payout balance docid 2evdel5tvklj3v7p7x2 c discount event > discount event enroll docid\ ccf7pioczsm9x vapfayx discount event > discount event transaction docid\ yfpd7jbllg3rtx9uebvgx settlement > settlement report docid\ qwf7ijf4rnamk4spifoy1 settlement > reconcile docid\ yl3hvmti 2za6vpc5how settlement > pending settlement docid\ bv76ttsykn6s77nmw53zr settlement > disbursement report docid\ ipoicbgiu2 hv5sdr3jaz settlement > seller settlement docid\ g9xvdy2uwlqauhe6sgf9j service > email payment docid\ w3usuzlkp1mnwnjif8jbj service > sms history log docid\ p3l97u0fysmwfxe thgdm service > sms top up docid\ sy7pm3bva4y29yz2cbesl service > transaction limit docid\ uom1vx6clv9usqsawrn m statistic docid\ u7ilvi7o26g9m3vhlwj5n what is the difference between excel and excel(details) button? if these two {{button}} s are available in an {{mms}} {{menu}} , {{the}} excel {{button}} contains {{the}} all {{transaction}} data summary meanwhile, {{the}} excel(details) {{button}} contains {{the}} all {{transaction}} data summary along with {{the}} detailed data of each {{transaction}} how to read a file in the settlement > settlement report menu? {{please}} visit docid\ qn8oiafco2 d6vflsu6ur for further {{information}} could the information from the settlement > calendar menu be downloaded into a file format? yes, {{the}} file can be {{download}} ed through {{the}} print {{button}} in pdf format report file what is the calculation formula for nicepay service fee? the {{nicepay}} service fee formula is {{the}} sum from fee + installment fee + fds fee + tax ( {{vat}} ) what is the difference of the transaction on from nicepay and from bank/mitra part? the {{transaction}} on from nicepay part and from {{bank}} / {{mitra}} part different from {{transaction}} type if {{the}} {{transaction}} type is {{aggregator}} , then {{the}} {{transaction}} detail using ma schema so {{the}} {{transaction}} is on {{the}} from {{nicepay}} part if {{the}} {{transaction}} type is {{facilitator}} , then {{the}} {{transaction}} detail using pg schema so {{the}} {{transaction}} is on {{the}} from {{bank}} / {{mitra}} part on excel(detail) file part detail for each transaction specific for payloan payment method, what is the difference of nominal negative and positive on settlement amount column? if {{the}} nominal on {{settlement}} amount is negative on refund {{status}} , then that nominal is {{the}} nominal that will be refund if {{the}} nominal on {{settlement}} amount is positive on deposit {{status}} , then that nominal is {{the}} nominal that will be billed to {{the}} {{merchant}} or deduct from other {{transaction}} when the nominal on set off column will be filled? the set off column will be filled if {{the}} {{merchant}} proceed {{transaction}} with {{the}} deposit fund on {{the}} {{payout}} {{transaction}} how to ask for the assistance to check the transaction for the specific date?