FAQ Merchant Back Office

how to download the file on the settlement > settlement report menu? {{please}} follow {{the}} guidance through {{the}} following link settlement report how to download file(s) on mms? in {{the}} several {{mms}} {{menu}} , there is an excel {{button}} to {{download}} reports into a file in excel format the following is a guidance list to {{download}} files on the {{mms}} {{menu}} mms menu link transaction > transaction data transaction data transaction > preauth data preauth data transaction > noti history noti history transaction > card event history card event history transaction > fail transaction fail transaction transaction > beneficiary account beneficiary account transaction > payout balance payout balance discount event > discount event enroll discount event enroll discount event > discount event transaction discount event transaction settlement > settlement report settlement report settlement > reconcile reconcile settlement > pending settlement pending settlement settlement > disbursement report disbursement report docid\ ipoicbgiu2 hv5sdr3jaz settlement > seller settlement seller settlement service > email payment email payment service > sms history log sms history log service > sms top up sms top up service > transaction limit transaction limit statistic statistic what is the difference between excel and excel(details) button? if these two {{button}} s are available in an {{mms}} {{menu}} , {{the}} excel {{button}} contains {{the}} all {{transaction}} data summary meanwhile, {{the}} excel(details) {{button}} contains {{the}} all {{transaction}} data summary along with {{the}} detailed data of each {{transaction}} how to read a file in the settlement > settlement report menu? {{please}} visit mms settlement report file for further {{information}} could the information from the settlement > calendar menu be downloaded into a file format? yes, {{the}} file can be {{download}} ed through {{the}} print {{button}} in pdf format report file what is the calculation formula for nicepay service fee? the {{nicepay}} service fee formula is {{the}} sum from fee + installment fee + fds fee + tax ( {{vat}} ) what is the difference of the transaction on from nicepay and from bank/mitra part? the {{transaction}} on from nicepay part and from {{bank}} / {{mitra}} part different from {{transaction}} type if {{the}} {{transaction}} type is {{aggregator}} , then {{the}} {{transaction}} detail using ma schema so {{the}} {{transaction}} is on {{the}} from {{nicepay}} part if {{the}} {{transaction}} type is {{facilitator}} , then {{the}} {{transaction}} detail using pg schema so {{the}} {{transaction}} is on {{the}} from {{bank}} / {{mitra}} part on excel(detail) file part detail for each transaction specific for payloan payment method, what is the difference of nominal negative and positive on settlement amount column? if {{the}} nominal on {{settlement}} amount is negative on refund {{status}} , then that nominal is {{the}} nominal that will be refund if {{the}} nominal on {{settlement}} amount is positive on deposit {{status}} , then that nominal is {{the}} nominal that will be billed to {{the}} {{merchant}} or deduct from other {{transaction}} when the nominal on set off column will be filled? the set off column will be filled if {{the}} {{merchant}} proceed {{transaction}} with {{the}} deposit fund on {{the}} {{payout}} {{transaction}} how to ask for the assistance to check the transaction for the specific date?