Merchant Back Office

FAQ Merchant Back Office

12min

How to download the file on the Settlement > Settlement Report menu?

 follow  guidance through  following link Guidance to Download Settlement Report Data on Settlement Report Menu



How to download file(s) on MMS?

In  several  , there is an Excel  to  reports into a file in Excel format. The following is a guidance list to  files on the  .

MMS Menu

Link

Transaction > Transaction Data

Download Transaction Data in the Transaction Data Menu

Transaction > Preauth Data

Download Transaction Data in the Preauth Data Menu

Transaction > Noti History

Download Transaction Data in the Noti History Menu

Transaction > Card Event History

Download Transaction Data in the Card Event History Menu

Transaction > Fail Transaction

Download Transaction Data in the Fail Transaction Menu

Transaction > Beneficiary Account

Download Transaction Data in the Beneficiary Account Menu

Transaction > Payout Balance

Download Transaction Data in the Payout Balance Menu

Discount Event > Discount Event Enroll

Download Discount Data in the Discount Event Enroll Menu

Discount Event > Discount Event Transaction

Download Discount Event Transaction Data in the Discount Event Transaction Menu

Settlement > Settlement Report

Download Transaction Data in the Settlement Report Menu

Settlement > Reconcile

Download Reconcile History Data in the Reconcile Menu

Settlement > Pending Settlement

Download Transaction Data in the Pending Settlement Menu

Settlement > Disbursement Report

Download Transaction Data in the Disbursement Report Menu

Settlement > Seller Settlement

Download Transaction Data in the Seller Settlement Menu

Service > Email Payment

Download Transaction Data in the Email Payment Menu

Service > SMS History Log

Download Transaction Data in the SMS History Log Menu

Service > SMS Top Up

Download SMS History Data in the SMS Top Up Menu

Service > Transaction Limit

Download Transaction Data in the Transaction Limit Menu

Statistic

Download Transaction Data in the Statistic Menu



What is the difference between Excel and Excel(Details) button?

If these two s are available in an  ,  Excel  contains  all  data summary. Meanwhile,  Excel(Details)  contains  all  data summary along with  detailed data of each .



How to read a file in the Settlement > Settlement Report menu?

 visit MMS - Settlement Report File for further .



Could the information from the Settlement > Calendar menu be downloaded into a file format?

Yes,  file can be ed through  Print  in PDF format.



Report File



What is the calculation formula for NICEPAY service fee?

The  service fee formula is  sum from Fee + Installment Fee + FDS Fee + Tax ().



What is the difference of the transaction on From NICEPAY and From Bank/Mitra part?

The  on From NICEPAY part and From / part different from  type.

  • If   type is , then   detail using MA schema so   is on  From  part.
  • If   type is , then   detail using PG schema so   is on  From / part.


On Excel(Detail) File part detail for each transaction specific for Payloan payment method, what is the difference of nominal negative and positive on Settlement Amount column?

  • If  nominal on  Amount is negative on refund , then that nominal is  nominal that will be refund.
  • If  nominal on  Amount is positive on deposit , then that nominal is  nominal that will be billed to   or deduct from other .


When the nominal on Set Off column will be filled?

The Set Off column will be filled if   proceed  with  deposit fund on   .



How to ask for the assistance to check the transaction for the specific date?

There are several method to contact our Customer Service, but the method we suggest is by sending e-mail to our Customer Service team: NICEPAY Customer Service will place Your request directly in the queue and respond within 1x24 hours. Our Customer Service operate every day, Monday-Sunday from 00:00-24:00 WIB include national holiday. We also provide direct handling by phone at the following numbers: 021-28542410.

Updated 14 Apr 2025
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