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FAQ Merchant Back Office

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How to download the file on the Settlement > Settlement Report menu?



 follow
 guidance through
 following link Guidance to Download Settlement Report Data on Settlement Report Menu



How to download file(s) on MMS?

In

 several

, there is an Excel
 to
 reports into a file in Excel format. The following is a guidance list to
 files on the

.

MMS Menu

Link

Transaction > Transaction Data

Download Transaction Data in the Transaction Data Menu

Transaction > Preauth Data

Download Transaction Data in the Preauth Data Menu

Transaction > Noti History

Download Transaction Data in the Noti History Menu

Transaction > Card Event History

Download Transaction Data in the Card Event History Menu

Transaction > Fail Transaction

Download Transaction Data in the Fail Transaction Menu

Transaction > Beneficiary Account

Download Transaction Data in the Beneficiary Account Menu

Transaction > Payout Balance

Download Transaction Data in the Payout Balance Menu

Discount Event > Discount Event Enroll

Download Discount Data in the Discount Event Enroll Menu

Discount Event > Discount Event Transaction

Download Discount Event Transaction Data in the Discount Event Transaction Menu

Settlement > Settlement Report

Download Transaction Data in the Settlement Report Menu

Settlement > Reconcile

Download Reconcile History Data in the Reconcile Menu

Settlement > Pending Settlement

Download Transaction Data in the Pending Settlement Menu

Settlement > Disbursement Report

Download Transaction Data in the Disbursement Report Menu

Settlement > Seller Settlement

Download Transaction Data in the Seller Settlement Menu

Service > Email Payment

Download Transaction Data in the Email Payment Menu

Service > SMS History Log

Download Transaction Data in the SMS History Log Menu

Service > SMS Top Up

Download SMS History Data in the SMS Top Up Menu

Service > Transaction Limit

Download Transaction Data in the Transaction Limit Menu

Statistic

Download Transaction Data in the Statistic Menu



What is the difference between Excel and Excel(Details) button?

If these two

s are available in an

,
 Excel
 contains
 all
 data summary. Meanwhile,
 Excel(Details)
 contains
 all
 data summary along with
 detailed data of each
.



How to read a file in the Settlement > Settlement Report menu?



 visit MMS - Settlement Report File for further
.



Could the information from the Settlement > Calendar menu be downloaded into a file format?

Yes,

 file can be
ed through
 Print
 in PDF format.



Report File



What is the calculation formula for NICEPAY service fee?

The

 service fee formula is
 sum from Fee + Installment Fee + FDS Fee + Tax (
).



What is the difference of the transaction on From NICEPAY and From Bank/Mitra part?

The

 on From NICEPAY part and From
/
 part different from
 type.

  • If
    
         type is
        , then
    
         detail using MA schema so
    
         is on
         From
         part.
  • If
    
         type is
        , then
    
         detail using PG schema so
    
         is on
         From
        /
         part.


On Excel(Detail) File part detail for each transaction specific for Payloan payment method, what is the difference of nominal negative and positive on Settlement Amount column?

  • If
         nominal on
         Amount is negative on refund
        , then that nominal is
         nominal that will be refund.
  • If
         nominal on
         Amount is positive on deposit
        , then that nominal is
         nominal that will be billed to
    
         or deduct from other
        .


When the nominal on Set Off column will be filled?

The Set Off column will be filled if


 proceed
 with
 deposit fund on


.



How to ask for the assistance to check the transaction for the specific date?





Updated 16 May 2024
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