FAQ Merchant Back Office

how to download the file on the settlement > settlement report menu? follow guidance through following link docid\ qwf7ijf4rnamk4spifoy1 how to download file(s) on mms? in several , there is an excel to reports into a file in excel format the following is a guidance list to files on the mms menu link transaction > transaction data docid\ zrk8rit bqhvjtchyi31m transaction > preauth data docid\ ikei9qbt3baccsglglapc transaction > noti history docid\ a obmg0t2hvq8sdc5si0h transaction > card event history docid\ mbbrr8ntdlptnyfbxqyx transaction > fail transaction docid 80blnxz5ufod5tu7wd7ea transaction > beneficiary account docid\ bdvolkrlwicrdat 3bf9b transaction > payout balance docid 2evdel5tvklj3v7p7x2 c discount event > discount event enroll docid\ ccf7pioczsm9x vapfayx discount event > discount event transaction docid\ yfpd7jbllg3rtx9uebvgx settlement > settlement report docid\ qwf7ijf4rnamk4spifoy1 settlement > reconcile docid\ yl3hvmti 2za6vpc5how settlement > pending settlement docid\ bv76ttsykn6s77nmw53zr settlement > disbursement report docid\ ipoicbgiu2 hv5sdr3jaz settlement > seller settlement docid\ g9xvdy2uwlqauhe6sgf9j service > email payment docid\ w3usuzlkp1mnwnjif8jbj service > sms history log docid\ p3l97u0fysmwfxe thgdm service > sms top up docid\ sy7pm3bva4y29yz2cbesl service > transaction limit docid\ uom1vx6clv9usqsawrn m statistic docid\ u7ilvi7o26g9m3vhlwj5n what is the difference between excel and excel(details) button? if these two s are available in an , excel contains all data summary meanwhile, excel(details) contains all data summary along with detailed data of each how to read a file in the settlement > settlement report menu? visit docid\ qn8oiafco2 d6vflsu6ur for further could the information from the settlement > calendar menu be downloaded into a file format? yes, file can be ed through print in pdf format report file what is the calculation formula for nicepay service fee? the service fee formula is sum from fee + installment fee + fds fee + tax ( ) what is the difference of the transaction on from nicepay and from bank/mitra part? the on from nicepay part and from / part different from type if type is , then detail using ma schema so is on from part if type is , then detail using pg schema so is on from / part on excel(detail) file part detail for each transaction specific for payloan payment method, what is the difference of nominal negative and positive on settlement amount column? if nominal on amount is negative on refund , then that nominal is nominal that will be refund if nominal on amount is positive on deposit , then that nominal is nominal that will be billed to or deduct from other when the nominal on set off column will be filled? the set off column will be filled if proceed with deposit fund on how to ask for the assistance to check the transaction for the specific date?